Sales Engineer

Segra; Knoxville (TN); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k) match

FSA/HSA

Tuition reimbursement

Gym reimbursement

Vacation and holidays

Volunteer days

Legal insurance

Identity theft protection

Pet Insurance

Job summary

Segra is seeking a Sales Engineer in Knoxville, TN to support pre-sales activities, solution design, and post-sale technical assistance. The role focuses on understanding customer network requirements and delivering tailored, fiber-enabled solutions.

The candidate will present and demo Segra products (SD-WAN, Firewall, Cloud) and collaborate with Sales and Engineering to ensure successful deployments and ongoing customer success.

Qualifications

• 3+ years of experience in telecommunications or related technical field.
• Strong presentation, communication, and listening skills.
• Solid understanding of network transport delivery and design.
• Experience with WAN, MPLS, SD-WAN, Cloud Services, Firewall, UCaaS, SIP Trunking, PRI, and Wi-Fi.
• Industry certifications in Route/Switch, Cybersecurity, or Data Center/Cloud technologies.

Responsibilities

• Engage with prospects to assess network needs and design tailored solutions.
• Deliver technical presentations and product demos (e.g., SD-WAN, Firewall, Hosted Voice, Cloud).
• Collaborate with Sales to develop strategies leveraging Segra's fiber infrastructure.
• Ensure proposed solutions align with Segra's network capabilities and implementation standards.
• Train and educate the sales team on Segra's products, services, and industry trends.
• Gather technical documentation and collaborate with customer and internal teams post-sale.
• Act as a liaison between Sales, Product Management, and Engineering to share field insights.
• Create network diagrams and detailed scopes of work for customer and internal use.
• Provide ongoing technical consultation to foster long-term customer relationships.

Skills

Network design

Presentation

Telecom experience

WAN/MPLS/SD-WAN

Cloud services

Firewall

UCaaS/SIP Trunking

PRI

Wi-Fi

Certifications

Job description

Job Title - Sales Engineer

Job Location - Knoxville, TN

Summary:

We're seeking a Sales Engineer with a strong technical background and a passion for designing impactful solutions that drive customer success. This role is a key part of our sales organization, supporting revenue growth and delivering exceptional customer experiences.

Key Responsibilities

Pre-Sales & Solution Design

• Engage with prospects to assess network needs and design tailored solutions.
• Deliver technical presentations and product demos (e.g., SD-WAN, Firewall, Hosted Voice, Cloud).
• Collaborate with Sales to develop strategies that leverage Segra's fiber infrastructure.
• Ensure proposed solutions align with Segra's network capabilities and implementation standards.
• Train and educate the sales team on Segra's products, services, and industry trends.

Post-Sales & Technical Support

• Gather technical documentation and collaborate with customer and internal teams post-sale.
• Act as a liaison between Sales, Product Management, and Engineering to share field insights.
• Create network diagrams and detailed scopes of work for customer and internal use.
• Provide ongoing technical consultation to foster long-term customer relationships.

Qualifications

• 3+ years of experience in telecommunications or a related technical field.
• Strong presentation, communication, and listening skills.
• Solid understanding of network transport delivery and design.
• Experience with WAN, MPLS, SD-WAN, Cloud Services, Firewall, UCaaS, SIP Trunking, PRI, and Wi-Fi.
• Industry certifications in Route/Switch, Cybersecurity, or Data Center/Cloud technologies.

About Segra: Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years. At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview: Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality: Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $90,000 - $110,000 + commission

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.

SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws in employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA's personnel if you need assistance completing this application or to otherwise participate in the application process.

NOTHING IN THIS APPLICATION FOR EMPLOYMENT SHALL CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.