Sales Effectiveness Manager Operations

NAPA Auto Parts; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in the automotive sector is seeking a Sales Effectiveness Manager to enhance field sales operations. This role involves optimizing sales performance through data-driven strategies and collaboration across departments. The ideal candidate will have a strong background in sales management and operations, excellent communication skills, and proficiency with CRM tools. This position supports remote work and requires occasional travel.

Qualifications

• 3+ years of sales management experience required.
• 2+ years of sales operations experience.

Responsibilities

• Support field sales leaders with sales operations and analytics.
• Define, measure, and report on key performance indicators.
• Collaborate with sales teams to optimize tools and processes.

Skills

Communication

Organizational Skills

Presentation Skills

Education

Bachelor’s degree

Tools

Salesforce

Microsoft Office

PowerBI

Job description

Join to apply for the Sales Effectiveness Manager Operations role at NAPA Auto Parts

Position Mission: The mission for the Sales Effectiveness Manager, Ops. is to support field sales leadership with operational processes, optimize sales team performance, and drive revenue and profit growth by implementing data-driven strategies, managing sales operational procedures and analytics, and fostering collaboration between relevant departments.

Position Performance Measures:

• NAPA Combined Sales
• NAPA Combined EBITA
• NAPA Cash Conversion Cycle

Responsibilities:

• Support field sales leaders with sales operations, analytics, and performance management functions.
• Ensure accurate and up-to-date data, providing the foundation for effective sales reporting.
• Serve as a support resource for field sales quota setting, evaluation, and maintenance.
• Serve as a primary resource for goal setting, account plan consolidation and evaluation.
• Partner with Sales Effectiveness Leadership to standardize and systemize field sales planning (Account Planning).
• Serve as a key resource and contact for sales tools utilized by field sellers and managers for territory, quota, analytics, sales planning, and more.
• Serve as a key business contact for leadership support related to field sales roles.
• Support field leadership as the owner of P3, journal entry, and additional operational processes.
• Serve as a subject matter expert for NAPA’s CRM (Salesforce).
• Support Sales Enablement with the full lifecycle of NAPA’s 5R Sales Process (Campaigns) including targeting, deployments, analysis, and retrospectives.
• Utilize BI & Salesforce reporting to identify gaps and opportunities for field sellers and sales teams.
• Serve as a primary resource for field leadership with evaluation of sales team and seller performance metrics.
• Define, measure, and report on key performance indicators to assess the effectiveness and value of sales programs and initiatives.
• Partner with business and IT leaders to support effective and accurate field sales programs.
• Collaborate with sales teams to test, refine, and optimize tools, processes, and reporting.
• Partner with business and IT teams to ensure data parity across systems.
• Continuously evaluate and refine sales processes to enhance efficiency.
• Own operational tasks to enable sales processes and support field users with sales systems.
• Create and use reporting as a tool to drive efficiencies and support informed business decisions.
• Support Regional VPs with reporting, content generation, and additional needs as requested.

Experience, Education, And Abilities:

• Bachelor’s degree or equivalent experience required.
• 3+ Years of sales management experience required.
• 2+ Years of sales operations experience.
• Proficiency with Microsoft Office Products (Word, Excel, PowerPoint).
• Experienced and proficient with CRM tools.
• Experience with Peoplesoft, RAM, Qlik, & PowerBI preferred.
• Strong written and verbal communication skills.
• Strong organizational skills.
• Strong presentation skills, preferably with experience in training settings.
• Ability to manage congruent and diverging projects.
• Remote work environment.
• Travel up to 20% of the time.