Sales Director

Service Corporation International; Austin (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Service Corporation International in Austin, TX seeks a senior Sales Leader to forecast territory sales goals and guide market strategies. You will work with location management and the sales force to align revenue targets with operations and customer needs.

The role emphasizes coaching high-performing teams, expanding brand awareness, and ensuring compliance with policies while delivering exceptional service.

Qualifications

• High School Diploma or equivalent required.
• Pursuing a Finance/Marketing/Business degree strongly preferred.
• 10+ years of industry experience with progressively increased customer-facing direct sales responsibilities.
• 5+ years of funeral/cemetery pre-need direct sales experience.
• 3+ years managing and coaching a direct sales force with proven ability to achieve sales goals.
• Professional interpersonal skills and cultural sensitivity with diverse groups.
• Proficient in MS Office suite including Mail, Word, Excel, PowerPoint.
• Bi-lingual preferred.

Responsibilities

• Forecast sales goals for Territory/AOR and communicate long-term and short-term goals.
• Collaborate with location management and sales force on production and revenue goals.
• Monitor and achieve annual sales goals within Area of Responsibility (AOR).
• Provide updates on trends and goal attainment to Sales, Local, and Market Leadership.
• Coach, train, and motivate Sales Associates to deliver exemplary customer satisfaction and improve product margins.
• Guide location sales management to motivate achievement of sales goals.
• Provide marketing, advertising, community, and customer guidance to location leadership and sales force.
• Expand brand and product awareness to increase sales and market share.
• Develop and implement plans to improve customer satisfaction index and online reviews.
• Resolve complex problems providing guidance to location leadership and empower accountability.
• Ensure compliance with federal & state regulations and Company policies.
• Assure safety, quality control, and compliance standards are adhered.
• Collaborate to remove operational barriers and drive improvements.
• Develop communication plans for key initiatives and change management.
• Oversee implementation of initiatives and manage change with leadership guidance.
• Communicate long-term strategy and annual goals to sales force.
• Assist staff with cascading and messaging.

Skills

Direct sales leadership

Pre-need sales experience

People coaching

MS Office proficiency

Communication skills

Bilingual

Education

High School Diploma

Pursuing Finance/Marketing/Business degree

Tools

MS Office

Job description

Business & Financial Management

Work with Market and Sales Leadership to identify market penetration and business challenges in order to forecast sales goals and communicate long-term and short-term sales goals for Territory / area of responsibility (AOR).

Work with location management and sales force to provide advice and guidance on production and revenue goals.

Accountable for monitoring and achieving annual sales goals within Area of Responsibility (AOR).

Measures sales associate and sales management effectiveness against metric goals; provides updates on trends and goal attainment to Sales, Local, and Market Leadership.

Coach, train, and motivate Sales Associates to deliver exemplary customer satisfaction, enhance product knowledge, improve product margin, and exceed sales goals.

Provide guidance and direction to location sales management in order to effectively motivate the achievement of sales goals.

Provides marketing, advertising, community, and customer guidance to location leadership and sales force.

Leverages corporate and market resources to expand brand and product awareness in order to increase sales and market share.

Develop and implement plans to improve customer satisfaction index and on-line community reviews.

Resolves complex problems providing resolution guidance to location leadership and empowering accountability.

Assure the location’s operating practices comply with applicable federal & state regulations and Company policies.

Assure safety, quality control, and compliance standards are adhered.

Collaboration and Communication

Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements.

Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.

Develop and implement communication plans for key initiatives and change management.

Oversee implementation of initiatives and manage change providing leadership and guidance as needed.

Responsible for communicating long-term strategy and annual goals to sales force.

Assist staff with further cascading and messaging.

People Development

Develop a strong, trusting, empowered, and reliable sales team.

Understand team members career aspirations and provide assignments to develop skills and/or close gaps.

Constructively address issues and provide tangible and appropriate feedback.

Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover.

Responsible for screening candidates (internal and external), interviewing, assessing, and hiring or promoting a skilled and effective staff.

Establishes pay, recommends pay increases, special pays, and career advancements.

Writes development plans to close behavior or skill gaps.

Annually documents staff’s performance.

Recommends and discusses terminations with Local and Sales Leadership.

Other responsibilities as requested or assigned.

Education and Qualifications

• High School Diploma or equivalent required
• Pursuing a Degree in Finance, Marketing, Business, or related discipline strongly preferred

Experience & Skills

• At least ten (10) years of industry experience with progressively increased customer-facing direct sales responsibilities with knowledge of industry competitive pricing, demographic patterns, and market competition
• At least five (5) years of industry funeral/cemetery pre-need direct sales experience
• At least three (3) years’ experience managing and coaching a direct sales force with proven ability to achieve sales goals
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
• Proficient in MS Office suite including Mail, Word, Excel, & PowerPoint
• Skilled at managing both the big picture and fine details
• Strong influencing, verbal, and written communication skills
• Proficient in working with databases, as the company’s products, pricing, and contracting are automated
• Valid driver’s license and authorized driver per company policy
• Bi-lingual preferred

Working Conditions

• Environment: Work may be performed both indoors and outdoors regardless of weather conditions
• Attire: Business attire is required at all times. Personal safety equipment or appropriate attire may be required for cemetery or crematory environment
• Physical Demands: Sitting continuously for multiple hours or standing continuously for multiple hours. Manual dexterity to operate standardized office equipment, telephone, calculator, copier, and computer.
• Extenuating Schedule: Typically required to work several evenings or weekends each month
• Travel: Regular travel within AOR, up to 70%
• Postal Code: 78757

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. “SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier‑free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.