Sales Development Representative - Inbound

Zendesk, Inc.; Austin (TX); Hybrid; USD 45,000 - 68,000; Full time

Job summary

Zendesk, Inc. in Austin, Texas, is seeking an energetic inbound Sales Development Representative (SDR) to join our Sales team.

You will call and qualify leads, schedule meetings with Account Executives, and help build a fun, high-energy team environment in a fast-paced SaaS company. The role emphasizes active listening, multitasking, strong written and verbal communication, and a track record of meeting monthly targets.

Qualifications

• Bachelor’s degree preferred.
• Experience in sales, customer-facing roles, or internships.
• Demonstrated success in meeting monthly targets.

Responsibilities

• Promptly follow up on leads expressed interest in Zendesk (trial, demo, contact form leads).
• Complete qualification calls to identify prospect needs.
• Create opportunities in Salesforce and schedule meetings with Account Executives.
• Contribute to a great team environment and energetic atmosphere.
• Achieve and exceed weekly/monthly metrics and quota (calls, meetings, opportunities, etc).

Skills

Active listening

Multi-tasking

Verbal communication

Written communication

Sales enthusiasm

Team player

Goal-oriented

Education

Bachelor's degree

Job description

Job Description

We are seeking an energetic, motivated team player to join our Sales team as an Inbound Sales Development Representative (SDR). SDRs are responsible for calling and qualifying leads. Ideal candidates should be self-starters with proven track records of success in their professional and personal or collegiate lives. They should be excited about SaaS, sales, and have interest in joining a fast-paced tech organization.

Responsibilities

• Promptly follow up on leads who've expressed interest in Zendesk (trial, demo, contact form leads)
• Complete qualification calls to identify prospect needs
• Create opportunities in Salesforce and schedule quality meetings with Account Executives
• Focus on building a great team environment for a fun and energetic atmosphere
• Achieve and exceed weekly/monthly metrics and quota (calls, meetings, opportunities, etc)

Requirements

• Active listener with the ability to gather customer requirements and connect them to the Zendesk solution
• Ability to multi-task, prioritize, and manage time effectively
• Excellent verbal and written communications skills
• Willingness and desire to work in a fast-paced and high growth environment with lots of change
• Passion for sales and technology and eagerness to learn
• Goal-oriented team player
• Desired Bachelor’s degree
• Transferable sales, customer facing, or internship experience
• Demonstrated success in meeting monthly targets

Compensation and Benefits

The US hourly OTE (On Target Earnings) range for this position is $32.69-$49.04 with a pay mix of 70/30 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire rates for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base rate only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid Experience

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk

The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Equal Opportunity, Diversity & Accommodations

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.

What’s it like to work here?

Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you'll experience flexibility and connection, collaboration, and learning with your team.

Recruitment Safety Notice

We're aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@zendesk.com" email addresses. If you encounter suspicious messages, do not respond and report them to [e-mail].