Sales Development Representative

steercom - Key Message. Delivered.; Waltham (MA); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

Flexible PTO

Equity package

Parental Leave

401(k)

Growth & Learning Stipend

WFH Equipment

Career development opportunities

Job summary

Steer is hiring a Sales Development Representative in Waltham, MA for a hybrid role starting with onsite ramp-up. Build and scale outbound motion, uncover new business, and guide buyers through a streamlined process. You will create opportunities, navigate blue-collar organizations, and chase metrics to exceed expectations.

Base salary plus commission with a $85k OTE target. The role requires 1+ year of outbound sales experience, strong communication, and the ability to demo our SaaS platform.

Qualifications

• 1+ years of sales experience in outbound prospecting or business development.
• History of meeting or exceeding sales quotas and activity metrics.
• Excellent verbal and written communication skills with phone-based outreach.
• Experience performing product demonstrations and consultations.
• Ability to commute to the Waltham, MA office.

Responsibilities

• Conduct a high volume of calls and outreach to identify and engage decision-makers.
• Develop a deep understanding of our SaaS product and its features to effectively communicate value during online product demos.
• Employ a consultative approach to understand prospects' needs and tailor presentations to their specific pain points.
• Maintain meticulous records of sales activities and customer interactions in our CRM to ensure accurate forecasting.
• Qualify opportunities and collaborate closely with the broader sales team on strategy and deal progression.

Skills

Outbound prospecting

Sales experience

Product demonstrations

CRM proficiency

Communication skills

Tools

HubSpot CRM

Salesforce

Job description

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.

About the Role

We’re looking for a Sales Development Representative to help build and scale our outbound motion at Steer. This role is focused on uncovering lucrative new business opportunities, facilitating product demos, and guiding customers through a streamlined sales process. This is not a passive, inbound role. You will be expected to create opportunities from scratch, navigate organizations, and develop messaging that resonates with small business owners and operators in blue-collar industries. We are looking for someone who is no stranger to overcoming obstacles and strives to exceed expectations. Come join a team where skill cultivation, career advancement, and talent retention are core values. This is a hybrid role that begins with a three-month onsite ramp-up period at our Waltham, MA office. Once performance metrics are met, you will become eligible for a hybrid work schedule. Compensation: $85k OTE ($60,000 base salary + commission)

You Are A Self-Starter

• You are intrinsically motivated, results-oriented, and comfortable operating in a high-volume, outbound-heavy environment.
• You are approachable and professional, with a genuine desire to help business owners achieve their goals.
• You maintain a positive attitude in the face of rejection, using setbacks as opportunities for growth and learning.
• You possess a growth mindset and are self-assured in your ability to build rapport and engage in compelling, effective communication.
• You are dependable and consistent in meeting deadlines and managing your pipeline activity.
• You are enthusiastic, open to feedback, and committed to continuous improvement.

You Will Drive Outbound Growth

• Conduct a high volume of calls and outreach to identify and engage decision-makers and economic buyers.
• Develop a deep understanding of our SaaS product and its features to effectively communicate value during online product demos.
• Employ a consultative approach to understand prospects' needs and tailor presentations to their specific pain points.
• Maintain meticulous records of sales activities and customer interactions in our CRM to ensure accurate forecasting.
• Qualify opportunities and collaborate closely with the broader sales team on strategy and deal progression.

You Have Must Have

• 1+ years of sales experience , specifically in outbound prospecting or business development.
• A history of meeting or exceeding sales quotas and activity metrics.
• Excellent verbal and written communication skills with comfort in phone-based outreach.
• Experience performing product demonstrations and consultations.
• Ability to commute to the Waltham, MA office.

Nice to Have

• Familiarity with the automotive industry, home services, or blue-collar sectors.
• Experience selling software or working in a high-growth startup environment.
• Experience using CRM tools (like HubSpot or Salesforce) to manage opportunities.

Interview Process

1. Initial Screen (Lead Recruiter) - 30 min
2. Hiring Manager Interview (Head of Sales) - 30 min
3. Leadership Interview (CRO) - 30 min
4. Reference Checks
5. We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20-30min.

We Offer

• 100% employer-paid medical insurance
• Flexible PTO with a 15-day minimum
• Equity package
• Generous Parental Leave
• 401(k)
• Growth & Learning Stipend
• WFH Equipment (for your home setup)
• A collaborative, high-ownership culture with opportunities for career development

Why Join Steer?

At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.

Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.

We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture.