Sales Customer Success Engineer - Hashicorp Professional Multiple Cities

HashiCorp, Inc.; San Francisco (CA); Hybrid; USD 161,000 - 269,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan and pension

Paid time off (PTO)

Parental leave

Job summary

International Business Machines Corporation (IBM) seeks a Customer Success Engineer to drive post-sales success for HashiCorp offerings. You will guide onboarding, adoption, and value realization across multi-cloud environments, collaborating with sales, product, and engineering to deliver measurable outcomes.

The role emphasizes technical leadership, cross-functional coordination, and proactive risk mitigation to ensure renewals and expansions with customers.

Qualifications

• Experience designing and delivering client solutions for complex environments.
• Proven ability to guide customers and translate business goals into technical outcomes.
• Strong communication and presentation skills with customer-facing roles.

Responsibilities

• Own the customer success lifecycle from onboarding to renewal and expansion.
• Serve as subject matter expert on HashiCorp tooling and related tech.
• Collaborate with product and engineering to translate customer needs into enhancements.
• Drive adoption of product use cases to maximize value for customers.

Skills

Solution architecture

Sales engineering

Technical account management

Cloud and security

Terraform/Vault

Communication skills

Problem solving

Education

Bachelor's Degree

Tools

Terraform

Vault

HashiCorp Toolchain

Job description

## Customer Success Engineer - HashicorpSan Francisco, Seattle, Oregon, Washington, California, United StatesProfessional* Email* X* LinkedInApply nowIntroductionA career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.Your role and responsibilitiesCustomer Success Engineers (CSE) are responsible for customer technical health and the post-sales customer journey. They are our customers’ primary technical point of contact, driving solution consumption via onboarding, adoption and maturity modeling, and value attainment. You will enable our customers’ adoption of high-value product use cases and help integrate their HashiCorp tools into their software/development stacks. You will also mitigate on-time renewal risks by cementing the value of HashiCorp tools.Your primary responsibilities will include:Through continuous engagement, CSEs help clear technical blockers, optimize solution design, and accelerate time-to-value for Customers adopting HashiCorp tooling. The CSE team demonstrates our practical technical expertise across the HashiCorp stack to help our customers address their business challenges with our technologies, to drive effective implementation of HashiCorp tooling, to increase customer value attainment through expanded product uptake and to secure on-time renewals and expansions of customer investments in the HashiCorp toolchain!* Responsible for success of your assigned customer accounts throughout the customer journey, from onboarding through adoption and expansion/ extension/ renewal phases, as measured by customer product consumption, health, retention and growth* Serve as a subject matter expert for our customers’ usage of our tools to solve business challenges, providing customers with technical and business-oriented guidance at strategic points throughout their customer journey with HashiCorp* Establish and maintain an understanding of the overall HashiCorp technology portfolio, and leverage this knowledge in conjunction with business insights to help improve customer application deliver and to help customers use HashiCorp tooling to drive measurable value-based outcomes* Understand and document customer goals, challenges, business objectives and technical requirements in order to provide solutions, guidance and engagements tailored to each customer’s needs* Ensure the timely creation and upkeep of account health scores, notes, and calls to action in Gainsight* Partner with the aligned account sales team to both identify, handle and mitigate customer risk across the customer’s lifecycle with HashiCorp and to identify and develop opportunities to expand the depth and breadth of customer utilization of the HashiCorp toolchain* Work cross-functionally with internal partners in product and engineering teams to translate customer business requirements into additional features to improve our product offerings* Lead and coordinate account recovery actions for escalated customers, driving their successful de-escalation and return to normal healthRequired educationBachelor's DegreeRequired technical and professional expertise* Proven experience with solution architecture, sales engineering, technical account management or equivalent experience* Proficiency and experience with concepts and technologies using software development, operations, security cloud, containers, and scheduling platform* Proficiency and/or knowledge of existing solutions in the same domain as HashiCorp tools (e.g. Infrastructure Automation, Identity Management and Dev/Ops) such as Terraform, Vault and others* Exceptional communication skills, including experience developing and delivering technical content, experience asking effective questions to understand customer business priorities and needs, and comfort handling customer objections* Passion for learning and working with new technologies, and willingness to dive into new areas of knowledge without external motivation and with an eye for detail* Ability to work well in a highly-dynamic environment that focuses on providing outstanding Customer service* Experience planning projects and leading customers through implementations of highly-technical products* Comfort working with and advising both technical and business partners across the customer lifecycle* Fluency in understanding, quantifying and empathizing with customer organizational pain and prescribing technical and process solutions to mitigate those difficulties* Expertise in driving adoption of product use cases to enhance customer value attainment and satisfaction* Skill in identifying and addressing customer risk, and confidence in mitigating it* Comfort working remotely and performing well given a high level of independence and autonomyPreferred technical and professional experience• **Advanced Technical Knowledge:** Experience with designing and implementing complex client solutions, leveraging current product capabilities, and providing input to product teams for solutions refinement.• **Technical Accelerator Development:** Experience in creating and delivering technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, Proposals, and MVPs, to drive sales opportunities.• **Competitive Landscape Analysis:** Experience with analyzing the competitive landscape, articulating the value proposition/ROI, and understanding market trends to inform sales strategies.### ABOUT BUSINESS UNITIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.### YOUR LIFE @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMer?### ABOUT IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.### OTHER RELEVANT JOB DETAILSIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiencesWe consider qualified applicants with criminal histories, consistent with applicable law.This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.This position is eligible for participation in an IBM Sales Incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. The compensation range listed for this position is the IBM Reference Salary that is used when you are not actively participating in a sales plan. Your actual base pay plus incentive opportunity will be determined by the Incentive Plan assigned to you.Job TitleCustomer Success Engineer - HashicorpDate posted02-Nov-2026Job ID139279City / Township / VillageSan Francisco, SeattleState / ProvinceOregon, Washington, CaliforniaCountryUnited StatesWork arrangementHybridArea of workSalesEmployment typeRegularContract typeRegularProjected Minimum Salary per year161,190.00Projected Maximum Salary per year269,496.00Position typeProfessionalTravel requiredUp to 40% or 2 days a week (home on weekends- based on project requirements)Company(0147) International Business Machines CorporationShiftGeneral (daytime)Is this role a commissionable/sales incentive based position?Yes