Sales Coordinator II - Peninsula Del Rey

Senior Resource Group, LLC; Daly City (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Career growth

PTO

401(k) match

Discounted meals

Referral bonuses

Job summary

Senior Resource Group, LLC in Daly City, CA is seeking a Sales Coordinator to support the sales department and move-ins at the community. You will build trust with prospects, showcase life in the community, and conduct tours when the Sales Director is unavailable; 75% CRM work.

The role includes coordinating events, responding to inquiries, and maintaining a positive guest experience, with a Sunday-Thursday schedule.

Qualifications

• Minimum High School Diploma or GED required.
• Prior customer service experience in a customer-facing role.
• Experience with CRM systems preferred.

Responsibilities

• Lead generation and timely follow-up with inquiries.
• Schedule and conduct in-person community tours when needed.
• Assist in organizing community sales events.
• Submit catering worksheets two weeks before events.
• Participate in events and tour prospects as directed by Sales Director.
• Support CRM with lead follow-up and tour scheduling.
• Perform other duties as assigned.
• Maintain professional appearance and customer-focused demeanor.

Skills

CRM

Microsoft Office

Customer service

Time management

Verbal communication

Written communication

Attention to detail

Problem solving

Education

High School Diploma or GED

Tools

OneDay platform

CRM software

Job description

• Schedule: Sunday – Thursday
• Wage Range: $23 - $25 / hour

Why You'll Love Working Here
We invest in our team members with competitive pay, paid training, career growth opportunities, PTO, a 401(k) with company match, discounted meals, referral bonuses, and benefits that support your success both on and off the job.

For over 37 years,Senior Resource Group-SRGhas been an innovator in the development and operation of senior living communities across the USA. Our experience and passion has helped us win many awards for innovative community design, excellent service and exceptional care.

A Sales Coordinator is responsible for supporting the sales department and move-ins at the community. You build trust with prospects to showcase life in the community and how it can enhance well-being. This role involves 75% of your time working in the CRM. You will be provide tours to prospects when the Sales Director is not available. You will partner with sales and collaborate with the community team to deliver an exceptional experience.

Essential Duties and Responsibilities:

Lead Generation & Follow-Up

• Respond to all inbound inquiries (phone, email, web) within two hours to maximize speed-to-lead when the Sales Director is unavailable.
• Utilize the OneDay platform to send at least three personalized videos weekly to prospects.

Tours

• Schedule in-person community tours for the Sales Director. Conduct tours when Sales Director is unavailable.
• Assist in personalized "One Extra" that reflects the prospect's interests and showcases our unique value within senior living.

Events

• Help organize and execute all community sales events
• Submit all catering worksheets to Dining Services Director at least two weeks before event.
• Participate in each event and conduct tours as needed and directed by Sales Director.
• Participate in the setup and take-down of events.

CRM Expectations

• Use the CRM to follow-up with leads in database with goal of scheduling new and repeat tours at the community.
• Follow-up with existing leads in CRM and reach out immediately to all leads that inquire through CRM or directly to the community.

Schedule

• This position is a Sunday-Thursday position, depending on current schedules at the community.
• Perform other duties as assigned.

Required Skills/Abilities:

• Excellent verbal, problem-solving, and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Comfortable with ambiguity; can extract relevant components from complex situations to connect the dots, make sound decisions, and work with minimal direction.
• Understand the sales function and assigned community and make recommendations as business needs evolve.
• Excellent time management skills with a proven ability to meet deadlines and maintain consistent and regular attendance.
• Consistently uphold an overall professional appearance, demeanor, and conduct.
• Proficient with Microsoft Office, customer relationship management (CRM) software, and other business-related software.

Education and Experience:

• Minimum High School Diploma or GED. Prior customer service experience in the customer-facing industry.

All your information will be kept confidential according to EEO guidelines.

Senior Resource Group is an equal employment opportunity employer. We do not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity,religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws, and we prohibit harassment of applicants or employees based on any of these protected categories. We comply with all applicable federal, state and local laws, including but not to limited, respecting consideration of unemployment status in making hiring decisions. Completing an application does not guarantee that you will be offered a position.

Note to Applicants: Smoking is prohibited in all indoor areas of Senior Resource Group unless designated smoking areas have been established by a particular office in accordance with applicable state and local law.