Sales Coordinator (Hybrid: Onsite & Remote)

US Foods; Charlotte (NC); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Pre-tax spending accounts

Retirement benefits

Paid time off

Short-term and long-term disability

Employee stock purchase plan

Life insurance

Job summary

US Foods is hiring for a Sales Coordinator to support Territory Managers and Customers. The role is primarily remote with onsite attendance about once per month at a distribution center.

You will handle orders, inquiries, and opportunities to upsell, while using US Foods systems like Salesforce and Edge to respond quickly. The position requires strong customer service skills, 3+ years of experience, and the ability to work in a fast-paced environment.

Qualifications

• High School diploma or equivalent; Bachelor’s degree preferred.
• Minimum 3 years of customer service experience; food service distribution experience preferred.
• Solid verbal communication and interpersonal skills.
• Working knowledge of Microsoft Word, Excel and Outlook.

Responsibilities

• Take orders and resolve customer questions, issues, and requests in a timely manner.
• Serve as liaison between Customers, Territory Managers and Sales Support Admin.
• Review orders for accuracy and contact customers for substitutions when needed.
• Provide administrative support to Territory Managers and Sales Management.
• Escalate issues to appropriate departments to ensure timely resolution.

Skills

Customer service

Sales support

Interpersonal skills

Communication

CRM tools

Education

High School diploma

Bachelor’s degree preferred

Tools

Salesforce

US Foods Online

Edge

EPS

Job description

Join Our Community of Food People!

This position has been segmented as hybrid, meaning the work is a combination of approximately 90% remote/virtual and 10% onsite. Candidates must reside within 50 miles of a US Foods distribution center, regardless of region.

This role will primarily be performed remotely, with onsite attendance at the local distribution center approximately once per month and occasionally as needed for training, meetings, or other business needs.

The Sales Coordinator will drive results as the first point of contact for assigned Territory Managers and Customers through Team selling, administrative support, and resolving questions/requests/issues in a timely manner utilizing detailed knowledge of US Foods products, systems, and tools. Serve as the primary liaison between Customers, Territory Managers, District Sales Managers and Product Sales Support Administrator (PSSA) as well as but not limited to Operations, Credit & Transportation. Engage in regular phone conversations with customers, including taking orders, resolving issues, and opportunistically selling. Review orders placed through US Foods Online to ensure accuracy / completeness, contacting customers with suitable substitutes as necessary. Provide administrative support to Territory Managers and District Sales Managers, as needed. Escalate issues to appropriate parties, as necessary, to ensure appropriate responses.

Ready to build a career with a company that’s leading the foodservice industry?

We help YOU make it!

Schedule

Monday - Friday

8:30 am - 5 pm ET

Benefits: Full US Foods Benefits - DAY 1!

medical, dental, vision, 401K, life insurance, and much more!

US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus.

Main Ingredients of the Job

• Take actions that deliver US Foods Key Results by developing relationships with key customers both internal and external.
• Contact customers for orders, add-ons, etc. Process orders through internal order entry systems. Promote Customer engagement with US Foods.com as a source for order entry as well as Value added Services
• Contact customers to highlight on-going promotions and opportunities to up-sell/cross-sell to distribute slow moving items, close-out items and special buy items.
• Team up with Territory Managers (average 10) to actively support their customers through regular, scheduled contact and drive sales performance with suggestive, persuasive selling. Support order guide maintenance in Edge and Customer shopping lists in US Foods.com
• Respond to customer and Territory Manager questions and requests (e.g., price information) in a timely manner, either by determining answer on your own or escalating to appropriate Market or Area resources (Operations, Category Management, Finance, Replenishment, etc.) or external vendors, as required. Maintain ownership of all follow up communication from escalated inquiries.
• Leverage proprietary US Foods systems and tools to quickly and accurately answer inquiries to provide insight. Systems and tools include, but is not limited to the following: US Foods On Line, Salesforce.com, Edge, PRISM, Retalix, Enterprise Product Search (EPS), Demand Communication Tool (DCT), SODS system for Special Orders, CDMR for Credit requests, Tandem – SMOI for Special Order Management, CES Quotes to support Equipment & Supply Sales
• Take personal responsibility for continued professional development.
• Attend department sales meetings, product trainings and cuttings to develop and grow product and vendor knowledge as required.
• Provide administrative support to Territory Managers and Sales Management to process credits, special orders, drop-ships, re-routing delivery days, will calls, etc.
• Respond to product receiving and pricing inquiries, ensuring accuracy and timeliness.
• Provide vacation/back-up coverage to Territory Managers and weekend coverage for all inbound Sales Coordinator calls.

What You Bring To The Table

• High School diploma or equivalent required; Bachelor’s degree preferred.
• At least three (3) years of previous customer service experience required. Food service distribution experience preferred. Previous sales experience preferred, but not required. Working knowledge of CRM tools is a plus (especially if it’s Salesforce.com).
• Strong verbal communication and interpersonal skills and solid problem resolution ability required.
• Candidate must have a solid customer service orientation, with ability to professionally and effectively influence/persuade customers to purchase products.
• Able to process multiple issues simultaneously, driving them to successful resolution.
• Working knowledge of Microsoft Word, Excel and Outlook required

This role will also receive: overtime compensation

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $18 - $28

• EOE– Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***