Sales Coordinator

Island Hospitality Management, LLC.; Portland (ME); Presencial; USD 40.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare including Medical, Dental,

Vision Insurance

401(k) retirement plan

Paid time off

Employee discounts

Career growth opportunities

Team events

Descripción de la vacante

Island Hospitality Management, LLC. is seeking a Sales Coordinator to support the Director of Sales in driving hotel sales, lead generation, proposals, and client communications at our Portland, ME properties. This role emphasizes guest services and accurate reporting.

You will coordinate group blocks, maintain records, and assist with site tours and pre-arrival arrangements, contributing to occupancy and revenue while upholding brand standards and exceptional service.

Formación

• High school diploma or equivalent required.
• Experience in hotel sales, hospitality, customer service, or administrative support preferred.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Proficiency in Microsoft Office including Word, Excel, and Outlook.
• Ability to manage multiple priorities and meet deadlines.
• Professional telephone and email etiquette.
• Ability to work independently and as part of a team.
• Strong customer service and relationship-building skills.
• Ability to handle confidential guest and client information.

Responsabilidades

• Assist the Director of Sales and Sales Manager with daily sales department operations
• Respond to incoming sales inquiries, emails, and phone calls in a timely and professional manner
• Prepare proposals, contracts, rate quotes, and sales correspondence for prospective clients
• Coordinate group room blocks, rooming lists, and reservations
• Follow up with potential clients to convert inquiries into confirmed business
• Maintain accurate records of leads, accounts, prospects, and sales activities
• Assist with prospecting new business opportunities, including corporate, government, construction, sports teams, social groups, and extended-stay accounts
• Conduct property tours and showcase hotel amenities, guest rooms, meeting spaces, and services
• Assist with coordinating client site inspections and pre-arrival arrangements
• Communicate group and corporate booking details to the Front Desk, Housekeeping, and other hotel departments.
• Assist with preparing weekly and monthly sales reports
• Maintain organized sales files, client information, and account databases
• Support the development and execution of sales strategies to increase occupancy and room revenue
• Assist with client appreciation events, networking opportunities, and community outreach
• Monitor competitor rates and market activity
• Help ensure group reservations, billing instructions, and special requests are communicated accurately
• Provide excellent customer service and maintain positive relationships with clients
• Perform other sales and administrative duties as assigned by Director of Sales and General Manager

Conocimientos

Verbal and written communication

Organizational skills

Educación

High school diploma or equivalent

Herramientas

Microsoft Office (Word, Excel, Outlook)

Descripción del empleo

Description

We are looking to add a Sales Coordinator who is eager to begin or grow their hotel sales career. The Sales Coordinator role will support the Director of Sales in managing all areas of hotel sales according to Island Hospitality Management and Brand Standards, including lead generation and response, sales activity execution and reporting, market research, administrative duties and more. Sales Coordinator must be a self-motivated individual with experience in client communications and guest services.

This position may require flexible scheduling availability.

Requirements

Job Requirements

• Assist the Director of Sales and Sales Manager with daily sales department operations
• Respond to incoming sales inquiries, emails, and phone calls in a timely and professional manner
• Prepare proposals, contracts, rate quotes, and sales correspondence for prospective clients
• Coordinate group room blocks, rooming lists, and reservations
• Follow up with potential clients to convert inquiries into confirmed business
• Maintain accurate records of leads, accounts, prospects, and sales activities
• Assist with prospecting new business opportunities, including corporate, government, construction, sports teams, social groups, and extended-stay accounts
• Conduct property tours and showcase hotel amenities, guest rooms, meeting spaces, and services
• Assist with coordinating client site inspections and pre-arrival arrangements
• Communicate group and corporate booking details to the Front Desk, Housekeeping, and other hotel departments.
• Assist with preparing weekly and monthly sales reports
• Maintain organized sales files, client information, and account databases
• Support the development and execution of sales strategies to increase occupancy and room revenue
• Assist with client appreciation events, networking opportunities, and community outreach
• Monitor competitor rates and market activity
• Help ensure group reservations, billing instructions, and special requests are communicated accurately
• Provide excellent customer service and maintain positive relationships with clients
• Perform other sales and administrative duties as assigned by Director of Sales and General Manager

Job Qualifications

• High school diploma or equivalent required
• Previous experience in hotel sales, hospitality, customer service, or administrative support preferred
• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Proficiency in Microsoft Office, including Word, Excel, and Outlook
• Ability to manage multiple priorities and meet deadlines
• Strong attention to detail and accuracy
• Professional telephone and email etiquette
• Ability to work independently and as part of a team
• Strong customer service and relationship-building skills
• Ability to handle confidential guest and client information appropriately
• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems
• Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program

How We Thank You For All You Bring To The Team

Rewarding Benefits Package

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musical, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.