Sales Consultant

Now Optics; Fort Worth (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading optical retailer in Fort Worth, TX, is seeking a Sales Consultant to enhance the customer experience. Responsibilities include greeting patients, assisting in eyewear selection, resolving complaints, and meeting sales goals. The ideal candidate will have customer service experience and effective communication skills. A high school diploma is required. Join a dynamic team in a fast-paced environment that values modernizing eye care.

Qualifications

• 1+ year of proven customer service experience in retail.
• Effective communication with diverse groups.
• Flexibility to business needs and environment.

Responsibilities

• Greet patients and assist with eyewear selection.
• Resolve customer complaints and provide solutions.
• Meet sales goals and adhere to safety standards.
• Perform basic housekeeping and simple repairs.

Skills

Customer service experience

Sales goals achievement

Multitasking

Communication skills

Team environment adaptability

Education

High school diploma or equivalent

Job description

Overview

Location: Store Location. Does a dynamic, exciting and results-driven fast-paced environment catch your attention? Are you ready to join a company with tremendous growth opportunities? At Stanton Optical, our Sales Consultants create an easy and memorable experience for all of our patients and customers when assisting them throughout our unique sales process to fulfill their eyewear needs. We are looking to match self-motivated individuals with a role where they are ultimately in charge of their earning and career potential.

Reports to: Brand Manager

Location: Store Location

About Us: Stanton Optical is among the nation’s fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. As a leading optical retailer, we offer some of the nation’s most desirable optical brands.

Our team members share and support the Vision, Mission and Values of our parent company, Now Optics. These include Vision: Modernizing the eye care experience for all people; Mission: Making eye care easy; Values: iCARE (Integrity, Collaboration, Accountability, Respect, Empowerment).

Duties & Responsibilities

• Greet patients and customers as they enter the store, identify needs to ensure an easy and memorable experience, and promote available products and services.
• Assist patients and customers to choose eyewear that fits budget requirements and eye care needs.
• Troubleshoot and identify problems related to prescriptions.
• Resolve customer complaints, diffuse unhappy patients, and provide solutions to remedy situations.
• Attain sales goals established while complying with company and local policies and procedures.
• Adhere to quality control standards including OSHA and other safety requirements.
• Ensure brand standards by performing basic housekeeping duties when necessary.
• Execute simple customer repairs, assemble lenses into frames, edge stock lenses to expedite delivery, and ensure orders are delivered accurately and on time.
• Notify management of equipment malfunctions, incomplete orders, or incorrect lenses in the lab area.
• Keep track of delivery time commitments to patients to ensure 100% compliance.
• Other duties as assigned and required.

Key Qualifications

• 1+ year of proven customer service experience with a track record of exceeding sales goals in a fast-paced retail environment.
• Ability to multitask, prioritize, and be flexible with changing business needs in a team environment.
• Effective communication skills with a diverse group of people.

Are you the perfect fit?

• Shared commitment to modernizing eye care for all people and making eye care easy.
• High school diploma or equivalent required.
• Passion for outstanding customer/patient care and eagerness to share that passion with others.
• Schedule flexibility; work hours determined by business needs.
• Optical experience is a plus.

Equal Opportunity

Now Optics d/b/a Stanton Optical Brand is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. If you require a reasonable accommodation to search for a job opening or apply, please email [e-mail].

Location: Fort Worth, TX