Sales Consultant

Kimbrells; Forest City (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture is seeking a Sales Consultant to provide exceptional customer service while driving sales through consultative selling and proactive business development. You will engage customers, promote products and financing options, and help maintain a welcoming showroom.

The role requires strong communication, teamwork, and the ability to work a retail schedule, including weekends. Prior retail or customer service experience is preferred, with bilingual abilities a plus depending on

Qualifications

• Strong customer service and relationship-building abilities.
• Proven ability to meet sales targets and drive revenue.
• Excellent verbal and written communication with professional phone etiquette.
• Ability to influence purchases through product knowledge and solutions.
• Organizational skills and accuracy in documentation and transactions.
• Comfort with multitasking in a fast-paced retail setting.

Responsibilities

• Deliver exceptional customer service in a consultative selling style.
• Drive store traffic and sales through social media, events, and local partnerships.
• Build lasting customer relationships to encourage repeat business and referrals.
• Meet or exceed sales goals through proactive engagement and follow-ups.
• Present products, financing options, and add-ons to maximize order value.
• Maintain knowledge of products, warranties, and promotions to assist decisions.
• Complete sales documentation and order details accurately per policy.
• Process transactions (cash, credit, installments) and handle payments securely.
• Maintain a clean, organized showroom and assist with merchandising as needed.

Skills

Customer service

Sales

Relationship building

Communication skills

Product knowledge

Time management

Teamwork

Education

High school diploma or equivalent

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts

Sales Consultant

Job Summary:

The Sales Consultant is responsible for delivering exceptional customer service while driving sales performance through consultative selling, relationship building, and proactive business development.

Essential Duties and Responsibilities:

• Deliver exceptional customer experiences by engaging customers in a professional, courteous, and consultative manner aligned with Kimbrell’s Sales Model
• Proactively drive business growth by generating store traffic and increasing sales through strategic social media engagement, community outreach, and local partnerships
• Build and maintain strong customer relationships to drive repeat business and referrals while representing the company brand
• Achieve established sales goals through proactive customer engagement, follow-up, and business development activities
• Promote products, financing options, and add-on solutions to maximize sales and overall transaction value
• Maintain current knowledge of product offerings, warranties, and promotions to support informed customer decisions
• Accurately complete sales documentation, quotes, and order details in compliance with company policies
• Process transactions (cash, credit, and installment sales) accurately and ensure proper handling of payments and receipts
• Maintain accountability for cash handling and resolve transaction discrepancies in collaboration with management
• Support showroom operations by maintaining a clean, organized, and visually appealing sales floor
• Assist with merchandising, product assembly, and furniture movement as needed
• Adhere to all company policies, procedures, and professional conduct expectations
• Perform other duties as assigned

Knowledge, Skills, Competencies and Abilities:

• Strong customer service and relationship-building skills with a consultative sales approach.
• Proven ability to meet or exceed sales goals with a high level of motivation and competitive drive.
• Effective verbal and written communication skills, including professional phone etiquette.
• Ability to influence purchasing decisions through product knowledge and solution-based selling.
• Organizational skills with attention to detail in documentation and transaction processing.
• Basic mathematical proficiency for calculating totals, pricing, and financing terms.
• Ability to multitask, prioritize, and manage time effectively in a retail environment.
• Strong problem-solving skills with the ability to resolve customer concerns promptly.
• Ability to work both independently and collaboratively within a team.
• Physical capability to lift, move, and arrange furniture (10–100+ pounds).
• Flexibility to work retail schedules, including weekends and extended hours.

Required Qualifications:

• High school diploma or equivalent preferred; equivalent combination of education and relevant sales or customer service experience will be considered
• Previous retail, sales, or customer service experience preferred
• Previous social media business building experience preferred
• Demonstrated ability to achieve sales targets and deliver strong customer experiences
• Basic computer skills and ability to learn point-of-sale and financing systems
• Ability to perform physical job requirements, including lifting and moving merchandise with or without accommodation
• Willingness to work a flexible retail schedule, including evenings, weekends, and holidays
• Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs

About Kimbrell’s Furniture:

At Kimbrell’s Furniture, our founder’s vision continues to guide everything we do: “Our passion is to improve the happiness and well-being of others through home furnishings.” This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day.

No matter your role, you are part of something bigger. Together, we create spaces that bring comfort, joy, and connection into people’s homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive. If you’re looking for more than just a job—if you’re looking to make an impact, we invite you to be part of the Kimbrell’s team.

Kimbrell’s Furniture is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.