Sales Consultant

Rural King; Chillicothe (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) plan with company match

Healthcare plans

15% Associate Discount

Virtual doctor visits

Job summary

Rural King in Chillicothe, Ohio, is seeking a Sales Consultant to assist customers with agricultural and household needs. The ideal candidate should have a high school diploma, sales experience, and deep knowledge of farm equipment. Responsibilities include providing exceptional customer service, managing special orders, and maintaining strong relationships to ensure repeated business. A proactive approach and basic computer skills are essential for success in this dynamic retail environment.

Qualifications

• Proven experience in a sales or customer service role.
• Strong knowledge of farm equipment and home essentials.
• Excellent communication and rapport-building skills.

Responsibilities

• Assist customers with agricultural and household needs.
• Provide excellent customer service and expert product knowledge.
• Manage special orders and inventory as required.

Skills

Sales experience

Customer service skills

Knowledge of agricultural products

Interpersonal skills

Problem-solving abilities

Basic computer skills

Education

High school diploma or equivalent

Additional education in agriculture

Tools

Point-of-sale systems

Microsoft Office Suite

Job description

How we reward you

• 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
• Healthcare plans to support your needs
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
• 15% Associate Discount
• Dave Ramsey’s SmartDollar Program (no cost to you!)
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services

What You’ll do

The purpose of the Sales Consultant is to play a pivotal role in assisting customers with their agricultural and household needs. With a store knowledge of farm equipment, power equipment, tools, and home essentials, you will provide exceptional customer service and expert advice to ensure a positive shopping experience.

• Provide excellent customer service by helping potential customers find power equipment products that match their specific applications and needs.
• Engage the customer in meaningful conversations to understand their specific needs, preferences, and budget constraints by utilizing our customer engagement model.
• Assist customers throughout the retail financing process and ensure all requirements are met prior to the release of the tractor.
• Manage the ordering of many types of Power Equipment for store stock as well as customer special orders.
• Assist with receiving, moving, and displaying power equipment products.
• Follow the Indoor Merchandising Guide to its entirety to ensure that all products are set and maintained to company standards.
• Conduct power equipment demonstrations when necessary.
• Assist customers in locating items within the store and recommend suitable alternatives if a particular product is unavailable.
• Actively listen to customer concerns, address any questions or issues promptly, and provide appropriate resolutions or engage the supervisor if required.
• Collect customer contact information for situations that require follow‑up such as times we are out of a product but expect it to arrive soon, customer order arrives, or new product is received that they might be interested in.
• Establish and maintain healthy, long‑term relationships with customers to generate repeat business and referrals.
• Provide expert advice and product knowledge to customers regarding a wide range of products such as power equipment, live animals, heating, fencing, batteries, lawn care, pools, etc.
• Demonstrate the features and benefits of the products, conduct product demonstrations, and explain technical specifications as necessary.
• Utilize upselling and cross‑selling techniques to maximize sales and increase the average unit per transaction.
• Promote exclusive offers and awareness of the store loyalty program.
• Process special orders, operate the POS register, and resolve return issues as needed.
• Collaborate with team members to achieve sales targets, foster a cooperative work environment, and contribute to the overall success of the store.
• Participate in training sessions and stay updated on product knowledge, sales techniques, and company policies and procedures.
• Contribute to the visual merchandising efforts by zoning product displays, ensuring proper signage, and maintaining a clean and attractive sales floor during periods when not assisting customers.
• Ability to work outdoors in elements such as heat, cold, rain, snow, wind depending on your location.
• Participate in cross‑training for flexibility in various departments and responsibilities.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Perform other duties as assigned.

Supervisory Responsibilities

None

Essential Qualities for Success

• High school diploma or equivalent; additional education or certifications in agriculture or related fields is a plus.
• Proven experience in a sales or customer service role, preferably in a retail environment.
• Deep knowledge and passion for agriculture, farm equipment, tools, and home essentials.
• Excellent interpersonal and communication skills, with the ability to build rapport with customers and provide exceptional service.
• Strong problem‑solving abilities and the capacity to handle customer inquiries and concerns effectively.
• Results‑driven mindset with a focus on achieving sales targets and driving revenue growth.
• Ability to work in a fast‑paced, dynamic environment and adapt to changing customer demands.
• Basic computer skills for point‑of‑sale transactions and inventory management systems.
• Resilience and a willingness to deal with rejection.
• Excellent negotiation and conflict resolution skills.
• Initiative to devise sales strategies and work under pressure.
• Demonstrated behaviors must reflect integrity, professionalism, and confidentiality.
• Proficiency with Microsoft Office Suite or related software.
• Working knowledge of Microsoft Office Suite.
• Comfortable navigating computer systems and software to assist customers or manage activities.

Physical Requirements

• Must be able to sit or stand for prolonged periods of time.
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31‑50 pounds intermittently.
• Must be able to verbally communicate effectively with others (in‑person and via electronic devices).
• Must have close visual awareness.
• Ability to use a ladder and/or pallet jack.
• Ability to walk up and down stairs multiple times per day.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.