Sales Concierge - Worldmark Balboa Park

Travel + Leisure Co.; San Diego (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking an in-person marketing professional to engage prospective and current owners at our resort locations. You will greet guests, present our vacation ownership programs, and schedule meetings with a sales representative to discuss ownership opportunities.

The role emphasizes friendly customer interaction, adherence to company guidelines, and achieving weekly performance goals. Candidates with sales or marketing experience are preferred, with a high school diploma or

Qualifications

• Sales and/or marketing experience is preferred, not required. Must maintain production standards.
• Education: High School Diploma or equivalent is required.
• Knowledge of written and verbal communication skills is essential.
• Experience using MS Excel and Word is beneficial.

Responsibilities

• Serve as a positive and professional brand ambassador for Travel + Leisure Co.
• Partner with the resort staff to receive arrival sheets of guests checking in
• Greet, present, and incentivize prospective customers to attend a sales-preview tour
• Screen and qualify potential customers based on company guidelines
• Make sales-tour reservations and collect required deposits
• Greet, present and incentivize prospective customers to attend a sales presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance goals (80% time)
• Attend all scheduled training sessions, department meetings, keep current on marketing information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually. (20%)

Skills

Clear written and verbal communication

Teamwork

Sales/marketing mindset

Education

High School Diploma or equivalent

Tools

MS Excel

MS Word

General computer skills

Job description

About the Company

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary

In person marketing with prospective and/or current owners within our resorts. Schedules guests to meet with a representative for a presentation.

Essential Job Responsibilities

• Serve as a positive and professional brand ambassador for Travel + Leisure Co.
• Partner with the resort staff to receive arrival sheets of guests checking in
• Greet, present, and incentivize prospective customers to attend a sales-preview tour
• Screen and qualify potential customers based on company guidelines
• Make sales-tour reservations and collect required deposits
• Greet, present and incentivize prospective customers to attend a sales presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance goals (80% time)
• Attend all scheduled training sessions, department meetings, keep current on marketing information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually. (20%)

Travel Requirements

No travel required outside of the home site’s area

Minimum Requirements and Qualifications

Sales and/or marketing experience is preferred, not required. Must maintain production standards.

Education

High School Diploma or equivalent is required.

Training Requirements

None

Knowledge and Skills

• Clear and concise written and verbal communication skills.
• Ability to work in a team environment within a shared space.

Technical Skills

• Proficient in MS Excel, MS Word, general computer skills and smart devices.

Job Experience

1 to 3 years of sales and/or marketing experience is preferred, not required. Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Compensation

During the initial training period, the hourly wage is $21.00 plus commissions and bonuses. After the initial training period, the compensation is the state’s minimum wage per hour plus commissions and bonuses. The target annual compensation for this role is $75,000 comprised of hourly rate, commissions and bonuses. Top performers may earn up to $118,000+ for exceeding minimum production requirements. The actual compensation of the candidate(s) selected for this role may be affected by a variety of factors, including but not limited to performance, experience, education, skills, prior training, and work location.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Why Join Us?

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

Equal Opportunity Employer

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

About Travel + Leisure Co.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.