SALES CENTER OPERATIONS MANAGER I

Mohawk Industries, Inc.; Madison (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a Sales Center Operations Manager I in Madison, Wisconsin. You will lead store operations, oversee personnel, and ensure adherence to company policies while driving revenue and customer satisfaction.

This role requires 5+ years of sales or management experience, strong communication, and the ability to develop relationships with key customers. You will train staff, manage budgets, and contribute to strategic planning to meet targets.

Qualifications

• HS diploma and 5+ years relevant sales experience required OR Bachelor's degree in Business or related field and 1+ years of relevant sales experience. 4 years prior selling experience. Prior customer service experience is a plus.
• Strong interpersonal skills, excellent written and verbal communication skills. Analytical aptitude; time management and organizational skills.
• Must be Dal-Tile certified to operate powered industrial trucks.

Responsibilities

• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Advises customer on product selection, pricing and sales volume and continues to build customer relations.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Analyses sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Align achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
• Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties. Assists where necessary. Recruits, hires and manages SSC staff associates. Includes daily support and direction, as well as on-going performance management and development.
• Manages store metrics to ensure performance.
• Maintains store KPI’s to meet audit expectation requirements.
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.
• Performs other related duties as required.

Skills

Interpersonal skills

Written communication

Verbal communication

Analytical

Time management

Organizational skills

MS Word

MS Excel

MS PowerPoint

Education

HS diploma

Bachelor's degree in Business or related field

2+ years management experience

Tools

Powered industrial trucks certification (Dal-Tile)

Job description

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SALES CENTER OPERATIONS MANAGER I

Date: Sep 2, 2026

Location: Madison, Wisconsin, United States, 53714

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work.

Primary Objective

The Sales Center Manager- Operations is responsible for managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures.

Major Function and Scope

• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Advises customer on product selection, pricing and sales volume and continues to build customer relations.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Align achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
• Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties. Assists where necessary. Recruits, hires and manages SSC staff associates. Includes daily support and direction, as well as on-going performance management and development.
• Manages store metrics to ensure performance.
• Maintains store KPI’s to meet audit expectation requirements.
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.
• Performs other related duties as required.

Experience and Knowledge Required

• HS diploma and 5+ years relevant sales experience required OR
• Bachelor’s degree in Business or related field and 1+ years of relevant sales experience. 4 years prior selling experience. Prior customer service experience is a plus.
• Minimum 2 years previous management experience.

Strong interpersonal skills, excellent written and verbal communication skills. Analytical aptitude; time management and organizational skills. Proven training, teamwork, and leadership skills. Ability to “multi-task.” Demonstrated follow-up and follow-through skills. Must be proficient in MS Word, Excel, and PowerPoint. Must be Dal-Tile certified to operate powered industrial trucks.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk or listen. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities. While performing the duties of this job, the associate is required to frequently lift 50 pounds.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include:

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.