Sales & Catering Coordinator

Sage Hospitality Group; Raleigh (NC); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

Health savings and flexible spending

Life insurance

Paid time off

Employee assistance program

Tuition Reimbursement

Hotel and dining discounts

Job summary

Indigo Raleigh in North Carolina, operated by Sage Hospitality Group, seeks a Sales & Catering Coordinator to support sales managers with guest communications and hotel sales operations. You will respond to inquiries, prepare contracts and proposals, and coordinate group and wedding events within deadlines.

The role emphasizes client relationship building, cross-department coordination, and maintaining professional, high-quality service standards to exceed client expectations.

Qualifications

• High school diploma or vocational secretarial is required.
• Experience in sales, hospitality, and secretarial roles is preferred.
• Advanced Word processing and editing skills are essential.

Responsibilities

• Answer sales office phones when staff are unavailable and respond to inquiries promptly.
• Type correspondence, reports, and forms (contracts, letters) and prepare proposals.
• Coordinate all group and wedding business and provide timely follow-up on contracted business.
• Communicate with hotel departments to ensure events meet client expectations.
• Maintain organized file management to assist clients and employer efficiently.
• Develop strong client relationships through professional, courteous interactions.
• Assist in achieving sales team goals with sales personnel.

Skills

Microsoft Word

Excel

PowerPoint

Grammar & punctuation

Editing

Education

High school diploma or vocational secretarial

Tools

Microsoft Word

Excel

Publisher

PowerPoint

Job description

Why us?

Sage Hospitality Group is set to hire a Sales & Catering Coordinator to join us at the soon-to-open, Indigo Raleigh in North Carolina!

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.
• Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
• Coordination of all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.
• Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.
• Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
• Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
• Work with sales personnel to achieve required sales team goals.
• Have current knowledge of hotel rates, strategies, discounts and promotions.
• Assist with completing any required sales reports.
• Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
• Assist hotel with implementing hotel specific selling strategies.
• Promptly, the same day or by 10am the next business day, follows-up on all customers’ needs and inquires in an efficient and expedient manner.
• Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
• Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.
• Display a neat, clean and business-like appearance at all times.
• Creates monthly social hour calendar with the Director of Sales.
• Assists the Sales department with monthly luncheons, client events, etc.
• Conduct walk-in tours
• Create gift bags for guest traces, VIP’s, Hug’s, etc. Keep supplies stocked and on hand.
• Work with EBC on all group turnover and proper execution of the groups.

Qualifications

Education/Formal Training

High school diploma or vocational secretarial.

Experience

Previous sales, hospitality, and secretarial experience preferred.

Knowledge/Skills

• Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
• Alphabetizing, grammar and punctuation skills.
• Standard business letter formats.
• Strong editing skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.
• Able to read contracts and letters.
• Able to use computers.
• Excellent attention to detail and multi-tasking skills.
• Bending/kneeling - repeated bending and kneeling required while filing
• Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

General office and hotel environment

Benefits

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Employee assistance program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more.