Sales Associates - Brandon

Ace-Hardware; Brandon (SD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

PTO

Health insurance

Vision insurance

Dental insurance

Flexible work hours

Cost plus 10% on merchandise

Paid training

Bonus pool opportunities

Job summary

JW Niederauer Inc. is hiring retail associates for multiple Ace Hardware locations around Sioux Falls, SD, including Brandon. You’ll assist customers, stock shelves, and support store operations with a friendly, helpful approach.

Expect a team environment with a focus on excellent service, promotions awareness, and ongoing training. Flexible hours and benefits are offered to support a stable work experience.

Qualifications

• Able to communicate professionally with customers and team members.
• Provide prompt, friendly and attentive customer service.
• Strong organizational skills and attention to detail.
• Willing to learn all store areas and train others.
• Proven team-player with reliable attendance.
• Spanish language skills preferred.

Responsibilities

• Help unload trucks and stock merchandise; keep store clean and organized.
• Execute daily goals with a fast-paced, detail-oriented attitude.
• Work as part of a retail team and share improvement ideas.
• Remove and price tags after promotions; restock displays as needed.
• Assist customers in departments; operate in a helpful and friendly manner.
• Promote Ace Rewards and respond to customer questions.
• Maintain radio headset communications with associates and management.
• Assist in training peers and handle large/heavy items when needed.

Skills

Customer service

Communication

Team player

Bilingual Spanish

Attendance reliability

Flexible schedule

Job description

Locations in Brandon, Dell Rapids, Harrisburg, Hartford, Lennox, and Tea

JW Niederauer Inc. is a family owned company with six Ace Hardware locations surrounding Sioux Falls, SD in Brandon, Dell Rapids, Harrisburg, Hartford, Lennox, and Tea. We have been in business for over 50 years. We pride ourselves on creating a family type atmosphere were every team member has an opportunity to shine.

Pay: $15-$20 per hour based on experience

Benefits: PTO, Health, Vision, and Dental insurance available, Flexible work hours, Cost plus 10% on merchandise, paid training, bonus pool opportunities.

Reports to: COO, Store Manager, Assistant Store Manager

Position Summary

Upholds the Core Values as determined by the management team. Primary responsibility for all positions with JW Niederauer Inc is to Amaze Every Customer Every Time Floor associates are responsible for engaging the customer, determining their needs and projecting requirements.

Essential Duties and Responsibilities

• Help unload incoming trucks and put away merchandise (as arranged by management). Keep store clean, organized and fully stocked.

• Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude. Move with a sense of urgency while paying attention to the details.

• Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, share ideas for improvement with management.

• Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.

• Restock merchandise displays as needed, watch end caps and side wings.

• Handle special orders for all non-stock items. It always takes two associates to say “No.” Never tell a customer no without checking with a floor manager, assistant manager or store manager.

• Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting.

• Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.

• When you are not with a customer or cleaning, stand in a main aisle to get the best view of customers coming into your department. Walk up and down the main aisles to be sure customers are being assisted in all departments. Avoid personal conversations with co-workers on the floor.

• Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them.

• Demonstrate the S.A.L.E.S. process

• Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)

• Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.

• Use the Five Foot Rule – greet and/or acknowledge all customers within five feet of you all the time.

• Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers.

• Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question.

• Maintain awareness of all promotions and advertisement so you can tell customers about special sales.

• Always wear your radio and headset in order to effectively communicate with other associates or management.

• Respond to Customer Coordinator questions as needed.

• Assist customers with large or heavy items as needed.

• Offer customers a red basket for their shopping use.

• Assist in the training and development of peers

Required Knowledge, Skills and Abilities

• Able to communicate professionally with customers and team members
• Skilled at providing prompt, friendly and attentive customer service
• Strong organizational skills with a passion for details
• Willing to learn all areas of the store and help train others
• Proven track record of being a team player
• Knowledge and experience of various departments is strongly desired.
• A continuous pattern of regular and prompt attendance is required.
• Availability must be flexible including evenings, weekends and holidays.
• Bilingual (Spanish) verbal and written communication skills strongly preferred

Physical Requirements

The minimum physical requirements for this position include:

• Ability to stand for an extended period of time, walk, reach, and bend to perform job duties
• Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth

Job responsibilities may change based on the needs of the business.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.