Sales Associate (Wireless)

METRO ZONE COMMUNICATION INC; California (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

METRO ZONE COMMUNICATION INC is hiring experienced Sales Associates to join a Retail Team of Experts. This learning role prepares you to advance to a Mobile Expert, with required training upon hire.

You will build proficiency in serving customers, delivering best-in-class experiences, and expanding loyalty. Expect hands-on product demos, personalized solutions, and a focus on customer care in a fast-paced retail setting.

Qualifications

• 6 months of customer service and/or sales experience in retail.
• Ability to learn quickly and adapt in a fast-paced sales environment.
• Strong focus on customer experience and problem solving.

Responsibilities

• Help customers pick up where they left off in their shopping journey across online, phone, and in-store channels.
• Provide hands-on demonstrations of the latest technology in-store to inform purchase decisions.
• Engage in side-by-side selling to tailor solutions beyond devices and service plans.
• Guide customers through purchasing with thoughtful questions and clear explanations.
• Balance customer experience with performance goals and maintain patience, honesty, and empathy.

Skills

Customer service

Sales

Communication

Job description

Job Description

We are looking for experienced sales associates

Sales Associate work as part of a Retail Team of Experts. This role is a learning role, where new experts are working with their team and proactively building skills and competencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in-store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
• Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
• Approaching service and sales needs with patience, honesty and empathy.

Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
• Desire to be a part of the game-changing store team.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Effective at balancing customer experience and performance goals.
• 6 months of customer service and/or sales experience, Retail environment preferred

Company Description

Sales Associate work as part of a Retail Team of Experts. This role is a learning role, where new experts are working with their team and proactively building skills and competencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you\'ll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in-store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
• Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
• Approaching service and sales needs with patience, honesty and empathy.

Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

The experience you\'ll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
• Desire to be a part of the game-changing store team.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Effective at balancing customer experience and performance goals.
• 6 months of customer service and/or sales experience, Retail environment preferred