Sales Associate (Sur La Table)

CSC Generation; City of Albany (NY); On-site; USD 22,041 - 23,419; Full time

Job summary

Sur La Table in the United States is seeking a Sales Associate to guide customers through their culinary journey and support daily store operations.

You will deliver a best-in-class customer experience, share product knowledge, and help drive sales while maintaining brand standards and a collaborative, guest‑obsessed team environment.

Qualifications

• Must be 18 years or older at the time of employment.
• 1 year of retail sales experience preferred.
• Excellent communication, problem-solving, and decision-making abilities.
• Proficiency in Microsoft Office preferred.

Responsibilities

• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Actively engage customers, identify their needs, recommend relevant products or experiences, and lead a customer‑focused, Guest Obsessed culture.
• Maximize selling opportunities by identifying customer needs and offering relevant solutions.
• Promote add‑on sales and support events that grow store traffic and customer engagement.
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.
• Collaborate with team members to maintain a positive, inclusive, and high‑performing store culture.
• Support onboarding of new associates by sharing product knowledge and best practices.
• Accurately and efficiently process transactions—including sales, returns, and price checks—using the POS system.
• Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards.
• Complete inventory transactions including receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).
• Adhere to applicable wage and hour laws and accurately record time worked according to SLT Policy.
• Model and ensure all Sur La Table policies and SOPs are communicated effectively to associates, maintained, and consistently followed.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

Microsoft Office

Job description

Sur La Table offers an unsurpassed selection of exclusive and premium‑quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind‑the‑scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

Position Overview

As a Sales Associate at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this role, you’ll support daily operations, deliver a #bestincenter customer experience—a company‑wide standard for excellence in service—and help drive sales by sharing product knowledge.

Key Responsibilities

Customer Experience & Brand Representation

• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Actively engage customers, identify their needs, recommend relevant products or experiences, and lead a customer‑focused, Guest Obsessed culture.

Sales & Business Performance

• Maximize selling opportunities by identifying customer needs and offering relevant solutions.
• Promote add‑on sales and support events that grow store traffic and customer engagement.
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.

Team Engagement & Store Support

• Collaborate with team members to maintain a positive, inclusive, and high‑performing store culture.
• Support onboarding of new associates by sharing product knowledge and best practices.

Operations & Compliance

• Accurately and efficiently process transactions—including sales, returns, and price checks—using the POS system.
• Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards.
• Complete inventory transactions including receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).
• Adhere to applicable wage and hour laws and accurately record time worked according to SLT Policy.
• Model and ensure all Sur La Table policies and SOPs are communicated effectively to associates, maintained, and consistently followed.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move around the store, coach and direct associates, sell to customers, and retrieve merchandise from stockroom or sales floor.
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse to accomplish work.
• Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs.
• Regular and predictable attendance.

Qualifications & Experience

• Must be 18 years of age or older at the time of employment.
• 1 year of retail sales experience preferred.
• Excellent communication, problem‑solving, and decision‑making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.

$16 – $17.02 an hour

TheCSCfamily of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.