Sales Associate Supervisor

United Bank; Mechanicsville (VA); On-site; USD 37,000 - 58,000; Full time

Job summary

United Bank seeks a Sales Associate Supervisor in Mechanicsville, VA to supervise Sales Associate staff, schedule shifts, mentor the team, and drive sales of Bank products. The role emphasizes accurate cash handling, customer service excellence, and adherence to banking policies.

The candidate will review scorecards with the Branch Manager, maintain currency and vault controls, and ensure compliance with BSA, KYC, OFAC, and internal procedures. Bilingual skills are a plus.

Qualifications

• High School diploma or equivalent is required.
• Minimum of one year of professional working experience, preferably in a Banking environment.
• Ability to demonstrate working knowledge of core banking system.
• Prior supervisory experience is highly desired.
• Excellent communication skills; Verbal and written communications skills in Spanish or additional language a plus.
• Proficiency in Microsoft Office Products required.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Meeting monthly branch and/or individual scorecard goals.
• Prepare and review monthly Sales Associate scorecards with Branch Manager.
• Operate with accuracy using core banking systems and process transactions.
• Ensure delivery of excellent customer service and adherence to standards.
• Maintain knowledge of bank products to recommend and refer services.
• Oversee scheduling and training of Sales Associate staff and ensure policy compliance.
• Maintain vault cash and currency transactions within drawer limits.
• Accept deposits and process currency transactions and deposits.
• Process night depository, ATM, and mail deposits if applicable.
• Prepare currency transaction reports and logs per BSA, KYC, OFAC.
• Order and ship currency within branch cash limits.
• Compile monthly branch reports and assist with audits.
• Maintain security and inventory logs; ensure CTRs are completed.
• Open/close branch as needed and accommodate after-hours work.

Skills

Sales oriented demeanor

Customer service

Interpersonal skills

Communication skills

Microsoft Office

Core banking system knowledge

Leadership / supervisory ability

Problem solving

Multi-tasking

Travel willingness

Education

High School diploma or equivalent

Tools

Microsoft Office

Core banking system

Job description

Job Description

The Sales Associate Supervisor is responsible for supervising the Sales Associate staff to ensure all tasks and assignments are completed in their area of responsibility and meeting assigned deadlines. The Sales Associate Supervisor is responsible for the scheduling of sales associates. This position is responsible for referring and selling Bank products and services as well as coach sales associates to refer and sell Bank products and services.

JOB SUMMARY

The Sales Associate Supervisor is responsible for supervising the Sales Associate staff to ensure all tasks and assignments are completed in their area of responsibility and meeting assigned deadlines. The Sales Associate Supervisor is responsible for the scheduling of sales associates. This position is responsible for referring and selling Bank products and services as well as coach sales associates to refer and sell Bank products and services.

RESPONSIBILITIES

• Responsible for contributing to meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans.
• Work closely with Branch Manager in preparing and reviewing monthly Sales Associate scorecards.
• Operate with accuracy and efficiency with core banking systems and processing transaction with a sales associate cash drawer.
• Ensure delivery of excellent customer service throughout the Bank by adhering to sales and service standards
• Maintains knowledge of bank products to be able to recommend appropriate products/services to customers and refer business to the other areas within the Bank as appropriate.
• General oversight of the Sales Associate level staff. This will include scheduling of work hours, training, assisting with complex tasks and responsible for communicating operational procedures and ensuring compliance in Bank policies and procedures.
• Maintain vault cash, buys and sells currency from sales associates to maintain established cash drawer limits.
• Accepts deposits, verifies cash deposits, endorsements and complies with Regulation CC requirements and bank deposit policies.
• Processes night depository, ATM, and mail deposits, if applicable.
• Prepare mandatory currency transaction reports and monetary instrument logs in compliance with Bank Secrecy Act regulations, including adhering to KYC, OFAC, and Information Security policies and procedures.
• Order and ship currency within compliance of branch cash limits.
• Compile and prepare monthly branch transaction reports and assist management with monthly and quarterly branch audits.
• Maintains all security and inventory logs for the branch, ensures completion of monetary logs and CTRs.
• As business needs arise, ability to open and/or close the Branch and may require working hours outside normal scheduled hours.

Qualifications

SKILLS/QUALIFICATIONS

• High School diploma or equivalent is required.
• Minimum of one (1) years of professional working experience, preferably in a Banking environment.
• Ability to demonstrate working knowledge of core banking system if prior working experience is not in the Banking field.
• Prior supervisory experience is highly desired with demonstrated ability to lead staff members.
• Ability to effectively demonstrate a sales-oriented professional demeanor.
• Excellent communication skills; Verbal and written communications skills in Spanish or additional language a plus.
• Ability to demonstrate excellent customer service and interpersonal skills.
• Ability to interact effectively with customers in a confident, professional, mature, and courteous manner.
• Proficiency in Microsoft Office Products required.
• Ability to efficiently operate standard office equipment, including a computer, copier, fax, and calculator is required.
• Demonstrate problem solving ability, good analytical and math skills.
• Organization skills and ability to multi-task in a fast-paced environment is essential.
• Ability to travel as business necessity arises to other branch locations to ensure proper daily staffing.
• Flexibility on work schedule as business needs arise.

KEY COMPETENCIES

• Customer Service
• Interpersonal Skills
• Leadership Skills
• Communications Skills

Essential Functions

• Standing and sitting for extended periods of time.
• Ability to efficiently operate a computer keyboard, mouse, and other computer components.
• Ability to converse and exchange information with all levels of staff within organization.
• Ability to observe, perceive, identify, and translate data.

Company Profile

In Mechanicsville, VA the expected base pay, and salary range for this role is $36,538 to $58,462. Placement within the range will be determined on an individualized basis commensurate with experience and skills and is only one part of the total compensation package. Your base salary may be subject to an annual merit increase based upon performance and, depending on the position, may be eligible for cash bonuses, long-term incentives, commissions, and other United Bank sponsored benefit programs. At United, we recognize our employees as our greatest asset, and we strive to provide professional and personal development opportunities such as career advancement, job and industry trainings, wellness initiatives, mentoring and leadership programs.

At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.