SALES ASSOCIATE - SOFTLINES - FLEX

Navy Exchange Service Command; Groton (CT); On-site; USD 19,000 - 26,000; Full time

Job summary

Navy Exchange Service Command in Groton, CT is seeking a Sales Associate - Softlines - Flex to welcome customers, highlight our brand, and help shoppers find products and promotions. You will learn product features, operate the POS, and ensure accurate transactions while delivering friendly, professional service.

This role emphasizes teamwork, dependable scheduling, and a positive attitude. No prior experience required; high school diploma or equivalent preferred.

Qualifications

• Retail experience is preferred but not required.
• High school diploma or equivalent preferred.
• Strong interpersonal and communication skills.
• Ability to read, write and interpret safety rules, operating and maintenance instructions.

Responsibilities

• Assist customers and help them recognize needs for our products and services.
• Maintain store appearance and organize merchandise.
• Cross-sell and upsell products; inform customers about promotions and events.
• Operate the Point-of-Sale system, process payments, and handle cash accurately.
• Complete paperwork, reports, and reconciliation as needed.

Skills

Customer service

Cash handling

Product knowledge

Sales skills

Job description

Job Description - SALES ASSOCIATE - SOFTLINES - FLEX (260003KQ)

Job Description

SALES ASSOCIATE - SOFTLINES - FLEX

Job Number:

260003KQ

Primary Location

United States-Connecticut-Groton

Organization:

Organization: New London Pay Range : $16.94 per hour

Job Summary: As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities:

CUSTOMER SERVICE

• - Proactively engage and make a connection with customers.
• - Asking questions and listening to customer s needs.
• - Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card
• - Provide premier customer service. - Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.

ORGANIZATION

• - Maintaining store appearance.

SALES

• - Cross-selling products and knowing layout of the store.
• - Make suggestions to customer on latest trends and current promotions based on customer s individual needs.
• - Upselling products.
• - Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.
• - Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer.
• - Completing various forms of paperwork reports and reconciliation

INVENTORY

• - Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories

DEPENDABILITY

• - Adherence to assigned work schedule. Accurate and complete follow through on work assignments
• - Other Duties as assigned

QUALIFICATIONS PRODUCT KNOWLEDGE

• - Basic knowledge of products merchandise

EXPERIENCE

• - Retail experience preferred but not required

COMMUNICATION SKILLS

• - Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette.

MATHETMATICAL SKILLS

• - Basic math functions such as addition subtraction multiplication and division.

REASONING ABILITY

• - Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

OTHER SKILLS Enthusiastic friendly and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include early mornings evenings weekends and holidays

No experience required. High school graduate or equivalent preferred.