Sales Associate -Small Appliances

BrandsMart USA; Kendall, Northern (FL, KY); Hybrid; USD 26,000 - 38,000; Full time

Job summary

BrandsMart USA is seeking a Sales Associate for Small Appliances to drive customer satisfaction and sales. You will work closely with shoppers to identify needs, explain product features, and close sales while maintaining store presentation and inventory standards.

The role emphasizes strong communication, ability to handle inquiries, and teamwork to meet monthly and yearly sales goals in a fast-paced retail environment.

Qualifications

• Minimum high school diploma; Bachelor's in Marketing a plus.
• Experience as Retail Sales associate or similar role preferred.
• Basic math and English proficiency required.
• Familiarity with inventory procedures and POS transactions.
• Strong communication and customer service orientation.

Responsibilities

• Provide excellent customer service to meet store sales goals.
• Assess customer needs and explain product features.
• Greet customers and answer queries promptly.
• Achieve monthly, quarterly and yearly sales targets.
• Go the extra mile to drive sales and cross-sell products.
• Keep assigned areas stocked and presentable.
• Engage with customers in-store and build trust.
• Discuss available options and follow up on inquiries.
• Process POS purchases and handle returns as needed.
• Collaborate with team to ensure excellent service.

Skills

Retail Sales

Customer Service

POS transactions

Inventory procedures

Communication

Sales quota

Education

High school diploma

BS in Marketing (nice to have)

Job description

Sales Associate -Small Appliances

Summary:

Result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up to date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

Duties and Responsibilities:

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customer needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve department’s sales goals on a monthly, quarterly, and yearly basis
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g., planning marketing activities, changing the store’s design)

Required Education, Experience, and Certifications:

• High school degree: BS degree in Marketing or related field would be a plus

Required Skills and Competencies:

• Proven work experience as a Retail Sales associate, Sales representative, or similar role
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Basic Math skills
• Working knowledge of customer and market dynamics and requirementsTrack record of over-achieving sales quota
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner

The above statements are intended to describe the general nature and level of work performed by team members assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by team members assigned to this classification.