Sales Associate - San Francisco

Cartier; San Francisco (CA); On-site; USD 39,000 - 41,000; Full time

Job summary

Cartier in San Francisco seeks a Sales Associate to deliver the Maison's client experience while meeting sales targets and supporting daily boutique operations.

The role requires 2–5 years in luxury retail or related service, strong knowledge of timepieces, and excellent interpersonal skills. Candidates should be willing to work retail hours, including weekends, and travel for trainings or events. Benefits include comprehensive US programs.

Qualifications

• 2 to 5 years of experience in luxury retail, service or hospitality environment.
• General knowledge of timepiece movements.
• College degree preferred.

Responsibilities

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Provide outstanding and exceptional customer service by greeting and assisting every customer and maintaining Cartier standards.
• Assist with daily boutique operations, merchandising, inventories and back-stock.
• Cultivate new and existing client relationships and use CRM tools for follow-up.
• Support in-store and offsite events and trainings and travel as needed.

Skills

Luxury retail experience

Customer service

Timepiece knowledge

Education

College degree

Tools

MS Office

SAP

Job description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Sales Associate

Cartier | San Francisco, CA

Reports to: Sales Experience Manager

OBJECTIVE/MISSION

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

Key Responsibilities

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
• Adapt approach according to the client needs and motivations
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
• Remain current on industry news and competitor

Client Relationship Management

• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Appropriately resolve client issues/concerns and escalating as needed to Management
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking

Daily Boutique Operations

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

JOB PROFILE

Education

• College degree preferred

Required Experience

• 2 to 5 years of previous experience in luxury retail, service or hospitality environment
• General knowledge of timepiece movements

Technical Skills

• Ability to work in a fast-paced retail store environment
• Computer and internet Savvy
• MS Office experience required, SAP knowledge preferred

Personal Skills/Abilities

• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Being a genuine Maison Ambassador
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
• Self-Starter with Team-Player approach
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected Salary Range

$28.00 - $30.00 per hour

Salary will be negotiated based on relevant skills and experience.

At Richemont, We Craft the Future!