Sales Associate, Robert Graham - Sawgrass Mills

Centric Brands Inc.; Florida; On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee discount

Job summary

Robert Graham is seeking a retail team member in Florida to support sales, staff, merchandise and customer service while promoting a strong sales culture. The role emphasizes delivering a world-class store experience and building the local customer base.

The candidate should have 2+ years of strong selling experience, a high school diploma, and a commitment to teamwork and product knowledge. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Minimum 2 years of consistently strong selling performance and clientele experience in an elevated contemporary brand.
• High School Diploma or equivalent.
• A strong commitment to customer service and teamwork.
• Excellent brand and product knowledge.
• Flexibility to work a retail schedule including evenings, weekends and holidays.
• Ability to lift up to 50 pounds of merchandise.
• Knowledge of POS; basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience working in a sales-commission environment preferred.

Responsibilities

• Meet sales goals and continuously motivate sales staff to meet productivity goals.
• Support development of associates' sales techniques and elevate service levels.
• Demonstrate in-depth knowledge of merchandise and grow within the company.
• Collaborate with Store Manager on events/incentives to grow local customer base.
• Ensure all associates provide the highest level of customer service.
• Resolve client problems and complaints quickly and effectively.
• Assist with returns and defective merchandise as needed.

Skills

Sales experience

Customer service

Product knowledge

Education

High School Diploma or equivalent

Tools

POS

Microsoft Office

Job description

About Us

ROBERT GRAHAM, founded in 2001, is an American eclectic luxury men's and women's apparel brand. Our Company offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.

This position is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. The person in this role will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.

Specific Responsibilities Would Include

SALES GENERATION:

• Meet sales goals - continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
• Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
• Work with the Store Manager to assist with events/incentives that will continue to grow customer base, with particular emphasis on building local market

CUSTOMER SERVICE:

• Ensure all associates provide the highest level of customer service to achieve World Class Service standards.
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise

OTHER TRAITS:

• Is dedicated to meeting the expectations and requirements of internal and external customers.
• Gets first-hand customer information and uses it for improvements in products and services.
• Acts with customers in mind; establishes and maintains effective relationships with customers

Our Best Fit Candidate Would Have

• Minimum 2 years of consistently strong selling performance and clientele experience in an elevated contemporary brand
• High School Diploma or equivalent
• A strong commitment to customer service and teamwork
• Excellent brand and product knowledge
• Flexibility to work a retail schedule which includes evenings, weekends, and holidays
• Ability to lift up to 50 pounds of merchandise
• Knowledge of POS; basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook
• Experience working in a sales-commission environment preferred

*This commission eligible position will receive a generous employee discount at Robert Graham.

Robert Graham is an equal opportunity employer