Sales Associate (Part-Time) - Southpark Mall

ALO; Charlotte (NC); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Generous employee discount

Access to ALO Wellness Club

Competitive medical, dental and vision plan options

Clothing Allowance

Free yoga classes

Job summary

ALO in Charlotte, NC is looking for a Sales Associate to enhance customer experiences and drive sales. This role involves engaging with customers, product education, and ensuring a positive store environment.

The ideal candidate will have a passion for customer service, align with ALO's values, and be able to lift up to 50 pounds. Benefits include a generous employee discount and free yoga classes.

Qualifications

• Preferred 1+ years prior work experience in a client-centric, sales environment.
• Passion for customer service and delivering exceptional experiences.

Responsibilities

• Achieve store sales goals by creating an authentic ALO experience.
• Drive and exceed sales goals while providing a friendly shopping environment.
• Educate customers on products and company culture.

Skills

Customer service

Sales experience

Team collaboration

Product knowledge

Job description

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio‑to‑street: taking the consciousness from practice on the mat and putting it into practice in life.

Role Objective

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education, and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.

Key Job Responsibilities

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals.
• Drive and exceed sales goals by leading ALO’s Flow initiatives, while optimizing productivity and efficiency.
• Ensure engagement with customers and provide a friendly and easy to shop environment.
• Continue to build the client relationship daily with our customers.
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities.
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest‑facing initiatives on the floor.
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details.
• Leverages company tools, incentives, and strategies to support meeting store goals.
• Resolve client needs quickly & effectively ensuring customer satisfaction.
• Educates guests and staff on our product, community and culture.
• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership.
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence.
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures.
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

Sales Associate Qualifications

• Preferred 1+ years prior work experience in a client‑centric, sales environment.
• Passion for customer service and delivering exceptional experiences.
• Aligns with and embodies ALO’s Guiding Principles.
• Self‑motivated with a desire to achieve results and excel individually, and as a team.
• Requires constant movement in and around all areas of store.
• Ability to lift, push, carry or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
• Ability to stand and move for an entire shift.

Sales Associate Schedule

Part‑time non‑exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full‑time non‑exempt associates are expected to have open availability, 7 days a week, between 32–40 hours. All employees without exception are expected to be able to work during the company’s blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

Perks

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors.
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full‑time Employees).
• Monthly Store Incentives.
• Clothing Allowance.
• Free yoga classes at any of our Sanctuaries.