Sales Associate (Part-Time) - Richmond, CA ( Hilltop Plaza )

R301US Hibbett Retail, Inc.; Richmond (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

Hibbett Retail, Inc. in Richmond, California (Hilltop Plaza) is seeking a Sales Associate to provide quality customer service and drive product sales in a fast-paced environment.

The role requires knowledge of store product areas and promotion execution, promoting a positive brand experience for long-time customers. The Sales Associate will uphold store policies, assist with daily operations, and work to exceed sales targets while maintaining accuracy and internal controls.

Qualifications

• 0–2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Self-starter with initiative to take on tasks.
• Strong attention to detail; able to multitask.
• Team player with a passion for customer service and selling.

Responsibilities

• Provide extraordinary customer service as customers enter and during peak periods.
• Promote and sell services and merchandise offered by the organization.
• Set and monitor personal sales goals; strive to exceed targets.
• Follow all company policies and procedures as outlined in manuals and memos.
• Assist in daily store operations, including shipments and maintenance.
• Present merchandise effectively to support sales and promotions.
• Identify needs and communicate pricing or operational issues to management.
• Attend staff meetings and trainings for the store.
• Protect company assets and report any potential fraud risk.

Skills

Customer service

Interpersonal skills

Communication skills

Self-motivation

Detail-oriented

Team player

Job description

HB: 01479 Richmond, California (Hilltop Plaza) Hourly: $19.20 - $19.20

Job Title: Sales Associate Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager

SUMMARY

The Sales Associate is responsible for a providing quality customer service and driving product sales. The Sales Associate is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. They must fully promote each sale and/or promotion. Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding customer service and promoting the merchandise in stores.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Asist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities for this role.

QUALIFICATIONS

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Candidates will have an option during the application process to withdraw their application prior to completion of the application. Throughout this online job application process, you will be asked to provide personal information about yourself. Please review Hibbett’s Privacy Policy to understand how the information you provide will be utilized and safeguarded.

Hibbett, headquartered in Birmingham, Alabama, is a leading athletic-inspired fashion retailer with more than 1,100 stores under the Hibbett banner, primarily located in small and mid-sized communities. Founded in 1945, Hibbett has a rich history of convenient locations, personalized customer service and access to coveted footwear, apparel and equipment from top brands like Nike, Jordan, Adidas, and Under Armour. Consumers can browse styles, find new releases, shop looks and make purchases online or in their nearest store by visiting www.hibbett.com.

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