Sales Associate, Part Time MA

vineyard vines; Nantucket (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

A well-known retail brand is looking for a dedicated team member to assist in driving sales through exceptional customer service. This role emphasizes developing customer relationships and supporting store operations. Candidates should possess strong interpersonal and customer service skills, a passion for the brand, and the ability to work flexible hours. Responsibilities also include crew training, maintaining store appearance, and ensuring an invitation environment. It's an exciting opportunity to be part of a dynamic and friendly team in Nantucket.

Qualifications

• Strong interpersonal communication and customer service skills.
• Ability to work a flexible schedule including holidays, overnights, weekends.
• Passion for making people happy and fostering a welcoming environment.

Responsibilities

• Assist management in driving sales through exceptional customer service.
• Develop and maintain relationships with top customers.
• Support in-store event sourcing and execution.

Skills

Interpersonal communication

Customer service skills

Sales techniques

Attention to detail

Positive attitude

Teamwork

Job description

Overview

Reports To: Captain (Store Manager)/First Mate (Assistant Manager)/Second Mate (Management Trainee). Responsible for assisting the management team in driving sales through exceptional customer service. Ensures the customer experience, supports our brand promise (“Every Day Should Feel This Good”) and makes service a top priority.

Responsibilities

• Generate Sales
  • Responsible for meeting goals/measures
  • Develops and maintains relationships with top customers
  • Supports in-store event sourcing and execution
• Customer Experience
  • Ensures the store reflects Shep & Ian’s vision of “Every Day Should Feel This Good” to customers through “Hosting the Party”
  • Leads the store in email capture and educates new associates on best practices
  • Ensures the customer wish list is always current with customers being notified when product arrives
• Crew Development
  • Assists with training new associates
  • Helps foster a welcoming, fun, encouraging and energetic crew and customer environment
  • Helps in recruiting and referring top talent for the store’s teams
  • Supports store and team-building activities with the management team
• Operations
  • Maintains efficient merchandise controls
  • Maintains loss prevention awareness at all times
  • Helps maintain a clean and tidy store environment
• Merchandising
  • Helps maintain merchandising as it pertains to company standards, current compass (floorset), and brand initiatives

Qualifications

• Strong interpersonal communication and customer service skills
• Team focused, confident, and professional
• Creative, adaptable, entrepreneurial and driven by integrity
• Strong verbal and written skills
• Ability to perform effective selling techniques to achieve sale and repeat business
• Ability to work a flexible schedule including holidays, overnights, weekends
• A passion for making people happy
• Excited to help recruit, train, motivate, and inspire as a large piece of your day-to-day responsibilities
• Accuracy and attention to detail
• Ability to effectively receive and communicate feedback
• Positive outlook
• Excited to get to know our product inside and out in order to offer style advice and help customers
• Outgoing, friendly & personable with a positive attitude
• Customer Service-oriented experience preferred but not necessary
• Passion for the vineyard vines brand