Sales Associate, Part-Time - Corte Madera

Reformation; Corte Madera (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Reformation in Corte Madera is seeking an Associate to join our mission-driven team. This role supports sales goals, delivers a high-energy in-store experience, and helps educate customers about sustainability and our brand.

Reporting to the Store Manager, you will work at least 20 hours per week, with a flexible schedule including weekends. You will engage clients, maintain inventory accuracy, and uphold brand standards.

Qualifications

• Experience in sales or retail or operationally intensive business.
• Ability to work in a fast-paced store environment.

Responsibilities

• Consistently meet and exceed sales goals.
• Assist in clientele generation through customer engagement.
• Contribute to an in-store experience for customers that both surprises and delights them.
• Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships.
• Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS.
• Understand the need for consistent inventory accuracy and controls in store.
• Contribute to Loss Prevention in all areas of the business.
• Uphold time and attendance policy.
• Ensure the selling floor reflects the brand and concept standards at all times.
• Share your deep knowledge about our product with genuine enthusiasm.
• Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better.
• Help ensure that the store environment is inspiring and our product is easily accessible.
• Understand the core values and culture of Reformation and reflect these in all efforts.
• Maintain and uphold a professional, healthy, and productive work environment.

Skills

Sales experience

Customer service

Teamwork

Job description

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

Work Schedule/ Location:

• Available to work a minimum of 20 hours per week
• Available to work a minimum of 3 days per week, weekends included
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Associate will execute all efforts required to achieve individual sales goals.

Reporting to the Store Manager, essential responsibilities include but are not limited to:

What You’ll Do:

• Consistently meet and exceed sales goals.
• Assist in clientele generation through customer engagement.
• Contribute to an in-store experience for customers that both surprises and delights them.
• Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships.
• Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS.
• Understand the need for consistent inventory accuracy and controls in store.
• Contribute to Loss Prevention in all areas of the business.
• Uphold time and attendance policy.
• Ensure the selling floor reflects the brand and concept standards at all times.
• Share your deep knowledge about our product with genuine enthusiasm.
• Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better.
• Help ensure that the store environment is inspiring and our product is easily accessible.
• Understand the core values and culture of Reformation and reflect these in all efforts.
• Maintain and uphold a professional, healthy, and productive work environment.

What you’ll bring:

• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in