Sales Associate (Part-Time) - Cleveland, OH ( Randall Square )

Hibbett; Cleveland (OH); On-site; USD 14,000 - 19,000; Full time

Job summary

Hibbett, Inc. in Cleveland, OH is seeking a Sales Associate to deliver outstanding customer service and drive product sales. You will become knowledgeable about each department, promote promotions, and act as a brand ambassador creating a memorable shopping experience for customers.

The role emphasizes promoting merchandise, achieving sales targets, and maintaining store standards. Join a team focused on service, accuracy, and total customer satisfaction while supporting daily operations.

Qualifications

• Customer service experience or aptitude is essential.
• Excellent interpersonal and written/verbal communication.
• Ability to perform well in a fast-paced environment.
• Proactive, takes initiative without prompting.
• Collaborative teammate with a focus on helping customers and selling merchandise.

Responsibilities

• Provide extraordinary customer service per the customer service manual.
• Promote and sell services and merchandise offered by the organization.
• Set and track sales goals; strive to grow selling skills.
• Follow all company policies and manuals in daily tasks.
• Assist in daily store operations, including shipments and maintenance.
• Present merchandise to promote sales per knowledge materials.
• Aim to meet or exceed sales targets and goals.
• Communicate needs, pricing concerns, and issues to management.
• Attend staff meetings and training sessions.
• Protect assets and maintain internal control; flag potential fraud.

Skills

Customer service

Communication

Fast-paced

Self-starter

Team player

Attention to detail

Job description

HB: 01509 Cleveland, Ohio (Randall Square)

$11.90 - $11.90

Job Title: Sales Associate

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

Summary: The Sales Associate is responsible for a providing quality customer service and driving product sales. The Sales Associate is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. They must fully promote each sale and/or promotion. Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding customer service and promoting the merchandise in stores.

Essential Duties And Responsibilities

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Asist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Supervisory Responsibilities

• There are no supervisory responsibilities for this role.

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.