Sales Associate (Part-Time) - Cleveland, OH ( Lee Harvard )

R301US Hibbett Retail, Inc.; Cleveland (OH); On-site; USD 14,000 - 19,000; Part time

Job summary

Hibbett in Cleveland, OH is seeking a Sales Associate to deliver quality customer service and drive product sales. You will become knowledgeable in each department and promote merchandise and promotions to help retain customers and strengthen the brand experience.

The role emphasizes outstanding service, adherence to policies, and active participation in store operations, including shipments and maintenance. This is a part-time, hourly position with non-exempt status.

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.

Responsibilities

• Provide extraordinary customer service as guided by the customer service manual.
• Promote and sell services and merchandise offered by the organization.
• Set and strive toward sales goals; monitor progress and adjust approaches.
• Uphold all company policies, procedures, and standards from manuals and memos.
• Assist in daily store operations including tasks like work lists, cleanup, and shipments.
• Present merchandise to promote and sell goods per the product knowledge manual.
• Aim to consistently meet or exceed sales targets and goals.
• Identify merchandise needs, pricing concerns, and operations issues for management.

Skills

Customer service

Interpersonal skills

Fast-paced environment

Initiative

Attention to detail

Team player

Job description

HB: 01513 Cleveland, Ohio (Lee Harvard) Hourly: $11.90 - $11.90 Job Title: Sales Associate Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager

SUMMARY

The Sales Associate is responsible for a providing quality customer service and driving product sales. The Sales Associate is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. They must fully promote each sale and\/or promotion. Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding customer service and promoting the merchandise in stores.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Assist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
• Consistently achieve and\/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and\/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities for this role.

QUALIFICATIONS

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Hibbett, headquartered in Birmingham, Alabama, is a leading athletic-inspired fashion retailer with more than 1,100 stores under the Hibbett banner, primarily located in small and mid-sized communities. Founded in 1945, Hibbett has a rich history of convenient locations, personalized customer service and access to coveted footwear, apparel and equipment from top brands like Nike, Jordan, Adidas, and Under Armour. Consumers can browse styles, find new releases, shop looks and make purchases online or in their nearest store by visiting www.hibbett.com. Follow us @hibbettofficial.