Sales Associate (Part-Time) - Carlsbad, NM (Northgate)

R301US Hibbett Retail, Inc.; Carlsbad (NM); On-site; USD 15,000 - 21,000; Full time

Job summary

Hibbett Retail, Inc. is seeking a Sales Associate in our Carlsbad store in New Mexico to deliver exceptional customer service and drive product sales. You will become knowledgeable across department offerings and actively promote merchandise and store promotions.

The role emphasises welcoming customers, achieving sales targets, and supporting daily store operations while upholding company policies and standards to create a memorable shopping experience.

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative.
• Attention to detail and multi-tasking ability.
• Team-player with passion for outstanding service.

Responsibilities

• Provide extraordinary customer service and assist customers as they enter the store.
• Promote and sell services and merchandise offered by the organization.
• Aim to reach and exceed sales targets and goals.
• Follow all company policies and manuals for operations and customer service.
• Assist in daily store operations, including shipments and maintenance.
• Present merchandise to promote sales using product knowledge materials.
• Identify pricing concerns and communicate issues to management.
• Attend staff meetings and trainings as required.
• Protect company assets and information through internal controls.

Skills

Customer service

Interpersonal skills

Communication

Fast-paced environment

Self-starter

Team player

Job description

HB: 00600 Carlsbad, New Mexico (Northgate) Hourly: $13.20 - $13.20 Job Title: Sales Associate Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager

SUMMARY

The Sales Associate is responsible for a providing quality customer service and driving product sales. The Sales Associate is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. They must fully promote each sale and/or promotion. Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding customer service and promoting the merchandise in stores.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Asist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities for this role.

QUALIFICATIONS

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Hibbett, headquartered in Birmingham, Alabama, is a leading athletic-inspired fashion retailer with more than 1,100 stores under the Hibbett banner, primarily located in small and mid-sized communities. Founded in 1945, Hibbett has a rich history of convenient locations, personalized customer service and access to coveted footwear, apparel and equipment from top brands like Nike, Jordan, Adidas, and Under Armour. Consumers can browse styles, find new releases, shop looks and make purchases online or in their nearest store by visiting www.hibbett.com. Follow us @hibbettofficial.