Sales Associate - Part Time

Goodwill Industries of NCPA; Reynoldsville (Jefferson County); On-site; USD 13,069 - 18,614; Part time

Job summary

Goodwill Industries of NCPA is looking for a part-time Retail Sales Associate to work at the Reynoldsville Store. The role demands exceptional customer service skills as you will engage with customers, assist them with merchandise, and maintain store organization and cleanliness.

Ideal candidates should have a good attitude, be capable of lifting moderate weights, and possess strong communication skills. Join us to help support our mission while being a part of a friendly team.

Qualifications

• Excellent customer service skills are necessary.
• Ability to lift up to 25 pounds unassisted, 50 pounds assisted.
• Good work habits such as acceptable attitude and punctuality.

Responsibilities

• Sell merchandise through excellent customer service.
• Maintain a clean and organized store for a pleasant shopping experience.
• Assist customers in determining location and selection of desired merchandise.

Skills

Customer service skills

Teamwork

Communication skills

Problem-solving

Education

High school graduate or equivalent preferred

Job description

Job Details

Location: Reynoldsville Store, Reynoldsville, PA 15851
Position Type: Part Time
Education Level: None
Salary Range: $11.50 - $11.50 hourly
Travel Percentage: None
Job Shift: Any
Job Category: Retail - Sales

Purpose

To sell merchandise offered by the Goodwill Store to individuals through the use of exceptional customer service, display techniques, knowledge of the quality, characteristics, and merit of the merchandise, and approved sales techniques.

Essential Functions

• Promote a friendly and welcoming environment for all customers at all times.
• Project a friendly, positive, and professional demeanor throughout the work day.
• Greet all customers as they enter the store in a positive and professional manner.
• Treat all customers equally with respect and kindness.
• Maintain a positive, team-oriented relationship with fellow associates and supervisors.
• Actively greet and engage all customers while performing work duties.
• Assist customers in determining location and selection of desired merchandise.
• Immediately cease all work duties to assist customers.
• Answer all phone calls promptly and in a pleasant and professional manner while using the approved script.
• Maintain store cleanliness, organization, and sizing to promote a pleasant and safe shopping experience for all customers.
• Actively strive to resolve all customer concerns, complaints, and conflicts while maintaining a positive and friendly attitude. Seek supervisor assistance if unable to personally resolve issue.
• Consistently monitor customer checkout times and provide prompt aid to appropriately expedite transactions.
• Process friendly, efficient, and accurate cash register transactions while focusing exclusively on the customer.
• Count change back to every customer.
• Thank every customer for their purchase and their support of the Goodwill Mission.
• Demonstrate effective communication of the Goodwill Mission to customers, either verbally or through mission-related literature or messaging.
• Dress appropriately in accordance with Goodwill dress code.
• Be able to work with people of all abilities.
• Display merchandise in the correct manner.
• Ability to distinguish colors to assist customers in coordinating merchandise and to arrange displays.
• Make customers aware of reasons to buy items such as quality, style, usefulness and condition.
• Timely and efficient stocking of clothing/wares, etc.
• Prepare merchandise for proper stock rotation.
• Promote safe conditions for all customers and staff and perform proper fire safety procedures.
• Promptly report any accidents/incidents and unsafe conditions or actions to a supervisor.
• Monitor constantly for any suspicious customer or associate behavior and promptly report any instance of theft to a supervisor.
• Assist management with the training of volunteers/trainees.
• Assist in loading/unloading of Goodwill truck.
• Prepare required daily sales reports.
• Make daily bank deposits.
• Stand for long periods of time, use hands to handle, reach with hands and arms, push or pull.
• Sit, kneel, stoop, throw, turn and twist body as needed.
• Regularly lift up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Cross train in other areas as needed.
• Other related duties as directed by the Store Manager/Assistant Manager.

Duties and Responsibilities

• Follow the policies, procedures and special instructions set down by the President, C.E.O. of Goodwill Industries, Vice President of Retail Operations, Senior Sales Manager and Store Manager/Assistant Manager.
• Investigate and report unsatisfactory conditions in the store to the Store Manager/Assistant Manager and/or Senior Sales Manager and/or Director of Retail Operations and/or Vice President of Retail Operations, following the chain of command.
• Report customer complaints to the Store Manager/Assistant Manager and/or Senior Sales Manager and/or Director of Retail Operations and/or Vice President of Retail Operations, following the chain of command.

Relations

• Work under the direct supervision of the Store Manager/Assistant Manager and also under the direct and/or indirect supervision of the Senior Sales Manager, Director of Retail Operations, Vice President of Retail Operations, and President and C.E.O. of Goodwill Industries.
• Assist the Store Manager/Assistant Manager in directing and instructing helpers/trainees to sell and display merchandise, and to perform normal duties of a Goodwill Industries Sales Clerk.
• With Sales Management Department, follow instructions, both verbal and written, and seek guidance when needed. Keep Store Manager/Assistant Manager informed of significant events and trends concerning the Sales Clerk’s job activities.
• With the Store Manager, follow instructions, both verbal and written. Keep Store Manager/Assistant Manager informed about problems and suggestions concerning the store. Assist the Store Manager/Assistant Manager in all aspects of operating the Goodwill Store properly.
• With helper/trainee, stress importance of proper conduct and appearance when exposed to the public and seek ways to improve their work proficiency. Emphasize neatness, accuracy, and self-discipline. Guide helper/trainee to conduct themselves in a manner that produces positive public opinion.
• With the general public, respond to customer interests and reactions such as complaints and suggestions received, and take corrective action promptly and decisively. Pay particular attention to public opinion and the manner in which the conduct of helper/trainee and the appearance and operation of the store affect such opinions.

Standards for Measuring Performance

• Degree to which standards of customer service are achieved.
• How the individual performs the duties of a Goodwill Sales Associate.
• Sales achievements on a daily and weekly basis.
• Understanding of and commitment to the Goodwill Mission.
• Level and awareness of the needs and problems of the store and the ability to communicate those factors to the Store Manager/Assistant Manager and/or Senior Sales Manager and/or Vice President of Retail Operations.
• Ability to meet deadlines.
• Response to special requests from the Store Manager/Assistant Manager and/or Senior Sales Manager and/or Vice President of Retail Operations and/or President and C.E.O. of Goodwill Industries.
• Self-motivation and enthusiasm demonstrated by the Sales Associate.
• Overall personal appearance, following Goodwill dress code and personal hygiene.
• Degree in which standards are reached.
• Respect and confidence established with co-workers.
• Quality, quantity and timeliness in performance of assigned tasks.
• Conduct reflecting high standards of morals and integrity expected of all Goodwill associates.
• Ability to meet deadlines and respond to special requests and the desires of management.

Qualifications

• High school graduate or equivalent preferred, but on-the-job training is provided.
• Possess and consistently demonstrate the ability and willingness to utilize excellent customer service skills.
• Have good work habits such as acceptable attitude and punctuality and respond appropriately to supervision.
• Understand how to approach a customer and demonstrate merchandise to shoppers; basic knowledge of fashion, style, color, quality and use of accessories.
• Basic knowledge of household goods, merit, purpose, awareness of community and buying habits of residents.
• Adapt to a potential high volume/high-stress situation.
• Have adequate physical endurance to work at industrial standards and be able to lift up to 25lbs unassisted, 50lbs assisted.