Sales Associate - Optical Specialist - Part Time

Eyeglass World, Inc.; Rockford (IL); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

401k match

Paid sick time

Parental leave

Eyewear discount

College scholarship

Training programs

Job summary

Eyeglass World, Inc. is seeking an Optical Specialist to be a customer-facing member of the in-store team. You will provide confident service, assist with eyewear selection, and ensure fittings and pickups are seamless and on-brand.

You will support the flow between pre-exam, finish, and pickup moments, while maintaining color and quality standards. Prioritize customer satisfaction and uphold brand standards.

Qualifications

• High School Diploma or equivalent is required.
• At least 1 year experience in optical, retail, sales, or customer service.
• Strong multitasking and time management skills; able to educate customers effectively.

Responsibilities

• Deliver warm, confident, and personalized service at every visit.
• Guide customers through eyewear selection and final fitting.
• Assist with patient flow and pre-exam support.
• Perform finishing work and ensure eyewear quality.
• Enter orders and track progress for pickup.
• Model Eyeglass World service standards in every interaction.

Skills

Customer service

Multitasking

Time management

Organizational skills

Clear communication

Educating customers

Bilingual (Preferred)

Education

High School Diploma

Equivalent

Job description

At Eyeglass World, we are more than just an optical retailer, we are a fashion-forward destination where style meets service and quality eye care.With 100+ locations nationwide, we bring customers the hottest eyewear trends, designer looks, and same-day service at prices they love. If you love fashion, thrive on helping people, and want to be part of a team that makes a difference every day,Eyeglass World is the place for you!For more details about Eyeglass Word, visit EyeglassWorld.com (https://www.eyeglassworld.com/about-us) .

Working at Eyeglass World also means you are a part of a larger family of brands at National Vision. At National Vision, we believe everyone deserves to see their best to live their best.

How would you like Sundays off? Yes, every Sunday we’re closed!

The Optical Specialist is customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.

Essential Functions:

Create an Exceptional Customer Experience

• Deliver warm, confident, and personalized service at every stage of the visit

• Guide customers through eyewear selection, final fitting, and product education

• Ensure customers leave feeling confident in both their eyewear and their experience

Support Clinical & In Store Flow

• Assist with patient flow and pre exam screenings to support Optometrists

• Help ensure smooth transitions between exam, finish, and pickup moments

• Serve as a calm, knowledgeable presence throughout the customer journey

Own Finish & Quality Excellence

• Perform finishing work including final adjustments, inspections and quality checks

• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation

Prepare orders for pickup and deliver polished, brand aligned handoff

Operate with Precision & Care

• Support order entry, tracking, and timely completion

• Maintain organized, clean, and efficient finish and retail areas

• Identify and resolve quality or service issues proactively

Bring the Brand to Life

• Model Eyeglass World service standards, tone, and behaviors in every interaction

• Uphold visual, experiential, and operational brand standards in the store

• Partner with the store team to deliver a consistent and elevated experience

In some locations, state laws require certain responsibilities to be performed by individuals with specific licenses or credentials. Job duties and work practices may vary to meet these requirements.

Education

• High School Diploma or equivalent (Required)

Work Experience

• 1+ year experience in optical, retail, sales, or customer service (Required)

Additional Skills

• Strong multitasking, time management and organizational skills (Required)

• Clear communication and the ability to educate customers effectively (Required)

• Ability to prioritize customer satisfaction at every interaction (Required0

• Support store team in shared goals (Required)

• Bilingual abilities (Preferred)

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.

Our Benefits Include:

*401k retirement savings with company match and stock purchase plan

*Paid sick time

*Parental leave

*Employee eyewear discount

*College scholarship program

Focus on professional growth and long-term career fulfillment:

*Training programs available

• Access to educational courses

  *Emphasis on internal promotions and career advancement.

At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Salary Range: $15.00 - $17.58 per hour