Sales Associate - Optical Specialist - Part Time

National Vision; Grand Rapids (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401k retirement savings with company 1

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision's Eyeglass World in Grand Rapids is seeking a part-time Sales Associate - Optical Specialist to deliver confident service and a quality eyewear experience for every customer. You'll guide customers through eyewear selection, final fitting, product education, and ensure smooth transitions from pre-exam support to finish and pickup while maintaining a brand-aligned, elevated experience.

Join a team that values customer care, completes accurate order processing, and upholds store

Qualifications

• High School Diploma or equivalent (Required)
• 1+ year experience in optical, retail, sales, or customer service (Required)
• Strong multitasking, time management and organizational skills (Required)
• Clear communication and the ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required)
• Support store team in shared goals (Required)

Responsibilities

• Create an Exceptional Customer Experience by delivering warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education to ensure confidence in their eyewear.
• Assist with patient flow and pre-exam screenings to support Optometrists and smooth transitions to finish and pickup.
• Perform finishing work, ensure eyewear meets standards, and prepare orders for pickup with brand-aligned handoff.
• Identify and resolve quality or service issues proactively while maintaining organized, clean areas.
• Model Eyeglass World standards and partner with the team to deliver a consistent elevated experience.

Skills

Multitasking

Time management

Organizational skills

Clear communication

Customer service

Education

High School Diploma or equivalent

Job description

Sales Associate - Optical Specialist - Part Time

• Part-time

At Eyeglass World, we are more than just an optical retailer, we are a fashion-forward destination where style meets service and quality eye care.With 100+ locations nationwide, we bring customers the hottest eyewear trends, designer looks, and same-day service at prices they love. If you love fashion, thrive on helping people, and want to be part of a team that makes a difference every day,Eyeglass World is the place for you!For more details about Eyeglass Word, visit EyeglassWorld.com .

Working at Eyeglass World also means you are a part of a larger family of brands at National Vision. At National Vision, we believe everyone deserves to see their best to live their best.

The Optical Specialist is customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.

Essential Functions:

Create an Exceptional Customer Experience

• Deliver warm, confident, and personalized service at every stage of the visit
• Guide customers through eyewear selection, final fitting, and product education
• Ensure customers leave feeling confident in both their eyewear and their experience

Support Clinical & In Store Flow

• Assist with patient flow and pre exam screenings to support Optometrists
• Help ensure smooth transitions between exam, finish, and pickup moments
• Serve as a calm, knowledgeable presence throughout the customer journey

Own Finish & Quality Excellence

• Perform finishing work including final adjustments, inspections and quality checks
• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
• Prepare orders for pickup and deliver polished, brand aligned handoff

Operate with Precision & Care

• Support order entry, tracking, and timely completion
• Maintain organized, clean, and efficient finish and retail areas
• Identify and resolve quality or service issues proactively

Bring the Brand to Life

• Model Eyeglass World service standards, tone, and behaviors in every interaction
• Uphold visual, experiential, and operational brand standards in the store
• Partner with the store team to deliver a consistent and elevated experience

In some locations, state laws require certain responsibilities to be performed by individuals with specific licenses or credentials. Job duties and work practices may vary to meet these requirements.

Education

• High School Diploma or equivalent (Required)

Work Experience

• 1+ year experience in optical, retail, sales, or customer service (Required)

Additional Skills

• Strong multitasking, time management and organizational skills (Required)
• Clear communication and the ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required0
• Support store team in shared goals (Required)

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.

Our Benefits Include:

• 401k retirement savings with company match and stock purchase plan
• Paid sick time
• Parental leave
• Employee eyewear discount
• College scholarship program

Focus on professional growth and long-term career fulfillment:

• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement.

At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.