Sales Associate - Optical Specialist - Part Time

Nationalvision1; Des Moines (IA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401k retirement savings with company

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision in Des Moines, IA seeks an Optical Specialist to deliver an exceptional customer experience, guiding eyewear choices and ensuring accurate final fitting and pickup. The role blends customer service with optical support and finishing excellence to uphold brand standards.

You will assist with patient flow, support optometrists during pre-exam stages, and perform finishing checks to ensure quality and brand-aligned presentation.

Qualifications

• High School Diploma or equivalent (Required).
• 1+ year experience in optical, retail, sales, or customer service (Required).
• Strong multitasking, time management and organizational skills (Required).
• Clear communication and the ability to educate customers effectively (Required).
• Ability to prioritize customer satisfaction at every interaction (Required).
• Bilingual abilities (Preferred).

Responsibilities

• Deliver warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Prepare orders for pickup and deliver polished, brand aligned handoff.
• Assist with patient flow and pre exam screenings to support Optometrists.
• Perform finishing work including final adjustments, inspections and quality checks.

Skills

Strong multitasking

Time management

Organizational skills

Clear communication

Educate customers

Customer satisfaction focus

Bilingual abilities

Education

High School Diploma or equivalent

Job description

The Optical Specialist is customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.

Essential Functions

Create an Exceptional Customer Experience

Deliver warm, confident, and personalized service at every stage of the visit

Guide customers through eyewear selection, final fitting, and product education

Ensure customers leave feeling confident in both their eyewear and their experience

Support Clinical & In Store Flow

Assist with patient flow and pre exam screenings to support Optometrists

Help ensure smooth transitions between exam, finish, and pickup moments

Serve as a calm, knowledgeable presence throughout the customer journey

Own Finish & Quality Excellence

Perform finishing work including final adjustments, inspections and quality checks

Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation

Prepare orders for pickup and deliver polished, brand aligned handoff

Operate with Precision & Care

Support order entry, tracking, and timely completion

Maintain organized, clean, and efficient finish and retail areas

Identify and resolve quality or service issues proactively

Bring the Brand to Life

Model Eyeglass World service standards, tone, and behaviors in every interaction

Uphold visual, experiential, and operational brand standards in the store

Partner with the store team to deliver a consistent and elevated experience

In some locations, state laws require certain responsibilities to be performed by individuals with specific licenses or credentials. Job duties and work practices may vary to meet these requirements.

Education

High School Diploma or equivalent (Required)

Work Experience

1+ year experience in optical, retail, sales, or customer service (Required)

Additional Skills

Strong multitasking, time management and organizational skills (Required)

Clear communication and the ability to educate customers effectively (Required)

Ability to prioritize customer satisfaction at every interaction (Required0

Support store team in shared goals (Required)

Bilingual abilities (Preferred)

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.

Benefits

• 401k retirement savings with company match and stock purchase plan
• Paid sick time
• Parental leave
• Employee eyewear discount
• College scholarship program

Professional growth and long-term career fulfillment

• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement.

At National Vision, you'll enjoy more than just a job - you'll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.