Sales Associate - Optical Specialist

Eyeglass World, Inc.; Salt Lake City (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flexible Spending Account

Paid Time Off & Holidays

Parental Leave

Employee Eyewear Discount

Job summary

Eyeglass World, part of National Vision, is seeking an Optical Specialist to support the in-store experience. You will assist customers with eyewear selection, perform finishing, and ensure a seamless handoff from fitting to pickup.

This role emphasizes customer service, accuracy, and brand standards, with an expectation of clear communication and the ability to educate customers. Prior optical or retail experience is valued.

Qualifications

• High School Diploma or equivalent required.
• 1+ year experience in optical, retail, sales, or customer service.
• Strong multitasking and organizational skills required.
• Clear communication and the ability to educate customers.
• Prioritize customer satisfaction in every interaction.
• Support store team in shared goals.

Responsibilities

• Deliver warm, confident, and personalized service at every stage.
• Guide customers through eyewear selection, final fitting, and education.
• Ensure customers leave confident in eyewear and experience.
• Assist with patient flow and pre-exam screenings to support Optometrists.
• Support smooth transitions between exam, finish, and pickup moments.
• Perform finishing work including final adjustments and quality checks.
• Prepare orders for pickup and deliver polished, brand-aligned handoff.
• Identify and resolve quality or service issues proactively.
• Model Eyeglass World service standards and brand presentation.

Skills

Multitasking

Communication

Customer education

Customer satisfaction

Teamwork

Bilingual (Preferred)

Education

High School Diploma

Job description

Company Description

EyeglassWorld.com.
Working at Eyeglass World also means you are a part of a larger family of brands at National Vision. At National Vision, we believe everyone deserves to see their best to live their best.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description

The Optical Specialist is customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.

Essential Functions

Create an Exceptional Customer Experience

• Deliver warm, confident, and personalized service at every stage of the visit
• Guide customers through eyewear selection, final fitting, and product education
• Ensure customers leave feeling confident in both their eyewear and their experience

Support Clinical & In Store Flow

• Assist with patient flow and pre exam screenings to support Optometrists
• Help ensure smooth transitions between exam, finish, and pickup moments
• Serve as a calm, knowledgeable presence throughout the customer journey

Own Finish & Quality Excellence

• Perform finishing work including final adjustments, inspections and quality checks
• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
• Prepare orders for pickup and deliver polished, brand aligned handoff

Operate with Precision & Care

• Support order entry, tracking, and timely completion
• Maintain organized, clean, and efficient finish and retail areas
• Identify and resolve quality or service issues proactively

Bring the Brand to Life

• Model Eyeglass World service standards, tone, and behaviors in every interaction
• Uphold visual, experiential, and operational brand standards in the store
• Partner with the store team to deliver a consistent and elevated experience

In some locations, state laws require certain responsibilities to be performed by individuals with specific licenses or credentials. Job duties and work practices may vary to meet these requirements.

Qualifications

Education

• High School Diploma or equivalent (Required)

Work Experience

• 1+ year experience in optical, retail, sales, or customer service (Required)

Additional Skills

• Strong multitasking, time management and organizational skills (Required)
• Clear communication and the ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required0)
• Support store team in shared goals (Required)
• Bilingual abilities (Preferred)

Additional Information

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future.

Our Benefits Include

• Health & Dental Insurance
• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Parental Leave
• Employee Eyewear Discount

Focus On Professional Growth And Career Fulfillment

• Training Programs: Develop your skills and knowledge with our comprehensive training offerings.
• Educational Courses: Gain access to courses that support both your personal and professional development.
• Internal Promotions: We emphasize career advancement from within, so you’ll have opportunities to grow with us long-term.

At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.