Sales Associate - Optical Specialist

National Vision; Lexington (KY); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company HOLID

Parental Leave

Employee Eyewear Discount

Job summary

Eyeglass World, part of National Vision, seeks an Optical Specialist in Lexington. In this role you greet customers, guide eyewear selection, perform final fittings, and deliver polished handoffs that reflect our brand.

You’ll support store flow from pre-exam to pickup, ensure finish quality, and maintain an organized, welcoming environment. National Vision offers competitive pay, health and dental insurance, 401k, paid time off, and employee eyewear discounts.

Qualifications

• High School Diploma or equivalent (Required)
• 1+ year experience in optical, retail, sales, or customer service (Required)
• Strong multitasking, time management and organizational skills (Required)
• Clear communication and the ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required)
• Support store team in shared goals (Required)

Responsibilities

• Create an Exceptional Customer Experience: Deliver warm, confident, and personalized service at every stage of the visit
• Create an Exceptional Customer Experience: Guide customers through eyewear selection, final fitting, and product education
• Create an Exceptional Customer Experience: Ensure customers leave feeling confident in both their eyewear and their experience
• Support Clinical & In Store Flow: Assist with patient flow and pre exam screenings to support Optometrists
• Support Clinical & In Store Flow: Help ensure smooth transitions between exam, finish, and pickup moments
• Support Clinical & In Store Flow: Serve as a calm, knowledgeable presence throughout the customer journey
• Own Finish & Quality Excellence: Perform finishing work including final adjustments, inspections and quality checks
• Own Finish & Quality Excellence: Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
• Own Finish & Quality Excellence: Prepare orders for pickup and deliver polished, brand aligned handoff
• Operate with Precision & Care: Support order entry, tracking, and timely completion
• Operate with Precision & Care: Maintain organized, clean, and efficient finish and retail areas
• Operate with Precision & Care: Identify and resolve quality or service issues proactively
• Bring the Brand to Life: Model Eyeglass World service standards, tone, and behaviors in every interaction
• Bring the Brand to Life: Uphold visual, experiential, and operational brand standards in the store
• Bring the Brand to Life: Partner with the store team to deliver a consistent and elevated experience

Skills

Strong multitasking

Time management

Organizational skills

Clear communication

Educate customers effectively

Prioritize customer satisfaction

Support store team

Education

High School Diploma or equivalent

Job description

At Eyeglass World, we are more than just an optical retailer, we are a fashion-forward destination where style meets service and quality eye care.With 100+ locations nationwide, we bring customers the hottest eyewear trends, designer looks, and same-day service at prices they love. If you love fashion, thrive on helping people, and want to be part of a team that makes a difference every day,Eyeglass World is the place for you!For more details about Eyeglass Word, visit EyeglassWorld.com .

Working at Eyeglass World also means you are a part of a larger family of brands at National Vision. At National Vision, we believe everyone deserves to see their best to live their best.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description

The Optical Specialist is customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.

Essential Functions:

Create an Exceptional Customer Experience

• Deliver warm, confident, and personalized service at every stage of the visit
• Guide customers through eyewear selection, final fitting, and product education
• Ensure customers leave feeling confident in both their eyewear and their experience

Support Clinical & In Store Flow

• Assist with patient flow and pre exam screenings to support Optometrists
• Help ensure smooth transitions between exam, finish, and pickup moments
• Serve as a calm, knowledgeable presence throughout the customer journey

Own Finish & Quality Excellence

• Perform finishing work including final adjustments, inspections and quality checks
• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
• Prepare orders for pickup and deliver polished, brand aligned handoff

Operate with Precision & Care

• Support order entry, tracking, and timely completion
• Maintain organized, clean, and efficient finish and retail areas
• Identify and resolve quality or service issues proactively

Bring the Brand to Life

• Model Eyeglass World service standards, tone, and behaviors in every interaction
• Uphold visual, experiential, and operational brand standards in the store
• Partner with the store team to deliver a consistent and elevated experience

In some locations, state laws require certain responsibilities to be performed by individuals with specific licenses or credentials. Job duties and work practices may vary to meet these requirements.

Qualifications

Education

• High School Diploma or equivalent (Required)

Work Experience

• 1+ year experience in optical, retail, sales, or customer service (Required)

Additional Skills

• Strong multitasking, time management and organizational skills (Required)
• Clear communication and the ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required0
• Support store team in shared goals (Required)

Additional Information

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future.

Our Benefits Include:

• * Health & Dental Insurance
• *401k Retirement Savings
• * Flex Spending Account
• *Generous Paid Time Off & Company Holidays
• *Parental Leave
• *Employee Eyewear Discount

Focus on Professional Growth and Career Fulfillment:

• * Training Programs: Develop your skills and knowledge with our comprehensive training offerings.
• *Educational Courses: Gain access to courses that support both your personal and professional development.
• *Internal Promotions: We emphasize career advancement from within, so you’ll have opportunities to grow with us long-term.

At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.