Sales Associate - Optical Specialist

Nationalvision1; Florida; On-site; USD 19,000 - 29,000; Full time

Job summary

National Vision's Eyeglass World is seeking an Optical Specialist to deliver superior customer service, help customers select eyewear, and ensure precise finishing. You will oversee the final steps of the customer journey, from selection to pickup, with a focus on brand-aligned service.

This role supports pre-exam workflows and in-store operations, collaborating with Optometrists and the store team. Strong communication, multitasking, and attention to detail are essential.

Qualifications

• 1+ year experience in optical, retail, sales, or customer service.
• High School Diploma or equivalent.
• Strong multitasking and time management skills.
• Clear communication and ability to educate customers.
• Bilingual abilities preferred.

Responsibilities

• Provide warm, confident, personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Support patient flow and pre-exam screenings to assist Optometrists.
• Finish eyewear with final adjustments, inspections, and quality checks.
• Ensure eyewear meets Eyeglass World standards for fit and presentation.
• Prepare orders for pickup and deliver polished, brand-aligned handoff.
• Operate with precision and care in order entry and tracking.

Skills

Multitasking

Time management

Organizational skills

Clear communication

Customer education

Bilingual abilities

Education

High School Diploma

Job description

The Optical Specialist is customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.

Essential Functions:

• Create an Exceptional Customer Experience
• Deliver warm, confident, and personalized service at every stage of the visit
• Guide customers through eyewear selection, final fitting, and product education
• Ensure customers leave feeling confident in both their eyewear and their experience
• Support Clinical & In Store Flow
• Assist with patient flow and pre exam screenings to support Optometrists
• Help ensure smooth transitions between exam, finish, and pickup moments
• Serve as a calm, knowledgeable presence throughout the customer journey
• Own Finish & Quality Excellence
• Perform finishing work including final adjustments, inspections and quality checks
• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
• Prepare orders for pickup and deliver polished, brand aligned handoff
• Operate with Precision & Care
• Support order entry, tracking, and timely completion
• Maintain organized, clean, and efficient finish and retail areas
• Identify and resolve quality or service issues proactively
• Bring the Brand to Life
• Model Eyeglass World service standards, tone, and behaviors in every interaction
• Uphold visual, experiential, and operational brand standards in the store
• Partner with the store team to deliver a consistent and elevated experience

In some locations, state laws require certain responsibilities to be performed by individuals with specific licenses or credentials. Job duties and work practices may vary to meet these requirements.

Education

• High School Diploma or equivalent (Required)

Work Experience

• 1+ year experience in optical, retail, sales, or customer service (Required)

Additional Skills

• Strong multitasking, time management and organizational skills (Required)
• Clear communication and the ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required0
• Support store team in shared goals (Required)
• Bilingual abilities (Preferred)

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future.

Our Benefits Include:

• Health & Dental Insurance
• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Parental Leave
• Employee Eyewear Discount

Focus on Professional Growth and Career Fulfillment:

• Training Programs: Develop your skills and knowledge with our comprehensive training offerings.
• Educational Courses: Gain access to courses that support both your personal and professional development.
• Internal Promotions: We emphasize career advancement from within, so you'll have opportunities to grow with us long-term.

At National Vision, you'll enjoy more than just a job - you'll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.