Sales Associate - Medina, NY

Crosby’s Stores; Town of Ridgeway (NY); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

Company Discounts

Paid Time Off

401K

Referral Bonus

Fuel Discounts

Job summary

Reid Group is seeking a Sales Associate to deliver outstanding customer experience, support sales, and maintain a safe, clean store environment. You’ll help with food prep, promote rewards, and assist customers at checkout on every shift.

The role emphasizes friendly service, accuracy with cash handling, and adherence to company standards while contributing to profitability and community engagement.

Qualifications

• High school diploma or equivalent preferred.
• Ability to handle cash transactions accurately and balance reports.
• Proficient math skills for cash handling, shift reports, and vendor check-ins.
• Able to understand operating instructions for lottery and POS systems.

Responsibilities

• Deliver prompt, friendly customer service and sales support.
• Prepare fresh food and made-to-order items per recipes and standards.
• Promote rewards program and assist with enrollment and offers.
• Maintain store cleanliness, safety, and proper display of stocked items.
• Process transactions, handle refunds, and balance the register at shift end.
• Monitor store security and protect company assets.

Skills

Customer service

Cash handling

Teamwork

Multi-tasking

Education

High School diploma or equivalent

Tools

POS systems

Lottery familiarity

Job description

Description

As a Sales Associate, you’ll play a key role in delivering outstanding customer experience throughout your shift, as well as maintaining a clean, safe, and welcoming store environment while supporting sales and profitability goals.

We’re looking for associates who are friendly, reliable, and committed to exceeding customer expectations—every day, every time.

**For Overnight Sales Associates - a $1.50 Shift Differential will be added for the hours of 11:00PM-7:00AM.**

What You’ll Do

Customer Service & Sales

• Provide prompt, friendly, and courteous service to every customer
• Prepare fresh food and made-to-order items following company recipes and standards
• Promote My Crosby’s Rewards and assist customers with enrollment and offers
• Suggest additional items at checkout to enhance customer experience
• Communicate effectively with team members and leadership
• Demonstrate company values: Honesty, Trust, Customer Focus, Teamwork, and Accountability

Daily Operations

• Follow all company policies, procedures, and food safety standards
• Stay up to date on company operations and expectations
• Work scheduled shifts and follow dress code guidelines
• Report any issues related to sales, pricing, or store operations
• Handle customer concerns professionally and elevate when needed

Cash Handling & Financial Responsibilities

• Accurately process transactions and refunds
• Balance and report register activity at the end of each shift
• Report any cash discrepancies over $5.00
• Follow proper cash handling and register procedures

Safety & Security

• Help monitor inventory and prevent loss
• Follow all cash control and store security procedures
• Notify management of deliveries and any suspicious activity
• Protect company assets at all times

Merchandising & Store Appearance

• Keep shelves, coolers, and displays fully stocked and organized
• Ensure all items are properly priced
• Prepare and maintain coffee, fountain drinks, and other high-demand items

Store Maintenance & Cleanliness

• Maintain a clean and safe store environment inside and out
• Clean floors, restrooms, food areas, and equipment
• Keep parking lots, sidewalks, and fueling areas tidy
• Identify and address safety hazards & report maintenance issues promptly

*Benefits*

• Career growth opportunities - Whether you’re just starting out or looking to develop your career, we’ll help you grow.
• Career Growth Path: Sales Associate - Shift Leader - Assistant Team Leader - Team Leader
• A culture of teamwork and support - Enjoy working with a close-knit team that celebrates each other’s successes.
• A chance to make an impact: Be part of a local brand that supports its community.

Benefits that matter:

• Company Discounts
• Significant Fuel Discounts!
• Paid Time Off
• 401K
• Referral Bonus ($250 + a free pizza!)
• Company-paid Employee Assistance Program

Requirements

Minimum Qualifications

• High School Diploma or equivalent preferred
• Preferred age of 18 years or older
• Previous experience, preferred
• Valid Driver’s License, preferred
• Proficient in basic math to handle cash transactions, shift reports and vendor check-ins
• Ability to clearly assess and validate customer identification
• Ability to understand operating instructions for lottery, point of sale systems, and other equipment
• Tolerance of exposure to gasoline fumes and cleaning products

The list of requirements, duties, and responsibilities is not exhaustive but is the most accurate list for the current job. Management reserves the right to revise the job outline and require other tasks to be performed when the circumstances of the job change (e.g., emergencies, changes in personnel, workload, or technical development). This position description is not intended to imply a contract of employment. Employment with Reid Group is “at-will”. Employment at-will may be terminated at any time by the employee or by Reid Group. All requirements and duties are considered essential functions. Reid Group also reserves the right to adjust workers’ schedules and physical locations based on operational needs.