Sales Associate - Ladies Shoes - Full Time

Belk; Burlington (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Belk in Burlington, NC is hiring a Sales Associate to deliver a positive customer experience by assisting with merchandise selection, answering questions, and processing transactions. You will drive sales while maintaining attractive displays and accurate signage, contributing to store objectives and guest satisfaction.

You will greet customers, build relationships, share product knowledge, handle returns, and work with team members to keep the selling floor organized.

Qualifications

• Customer service focus and drive to meet store objectives.
• Willingness to learn and apply product knowledge.
• Ability to take ownership of tasks and contribute to store success.
• Strong communication and interpersonal skills.
• Comfortable with technology and Windows-based devices.
• Flexible availability including nights, weekends and holidays.
• Ability to move around store areas and lift up to 40 lbs.

Responsibilities

• Demonstrate ownership and initiative in achieving store objectives.
• Greet and assist customers, creating a welcoming environment and providing personalized service.
• Suggest additional products to meet customer needs and drive sales.
• Build relationships with customers to encourage loyalty and repeat visits.
• Process transactions accurately and handle returns and inquiries professionally.

Skills

Customer service

Ownership

Communication

Tech-savvy

Flexible schedule

Physical stamina

Team collaboration

Job description

The Sales Associate delivers a positive customer experience by providing excellent service through building relationships, assisting with merchandise selection, making product recommendations, and processing transactions. This role drives sales and store key metric performance, maintains merchandise presentations, and works closely with store operation teams to meet store objectives. The Sales Associate promotes a friendly store environment that builds customer loyalty and customer satisfaction. This is an hourly position.

What you will do

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.

• Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience.

• Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales.

• Build genuine relationships with customers to foster loyalty and repeat business.

• Process transactions accurately and efficiently. Handle customer inquiries, returns, and concerns with professionalism, promptness, and care.

• Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.

• Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance. Stay informed of products, promotions, policies, and store events to deliver accurate information to customers and enhance service.

• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.

• Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other tasks as assigned.

• Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk in designated area.

Skills and Abilities

• Dedication to customer service and a drive to achieve store objectives.

• Skills and experience to perform in the role and a commitment to continuously learn.

• Ability to take ownership of assigned tasks and contribute to store success.

• Communicate with excellence.

• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.

• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.

• Must regularly move around all store areas and be accessible to customers.

• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.