Sales Associate Keyholder

Holyoke Mall; Holyoke (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading retail company seeks a Part-Time Sales Associate Keyholder at Holyoke Mall. The role involves providing excellent customer service, handling store operations, and ensuring a safe shopping environment. Candidates should have at least a high school education, effective communication skills, and up to two years of experience.

Benefits

Medical, pharmacy, dental, and vision coverage

401(k) and Roth 401(k) with Company match

Paid Time Off

Parental leave for new moms and dads

Express merchandise discount

Learn & Earn incentive program

Qualifications

• 0-2 years of relevant job experience, minimum 6 months.
• Proficient in use of technology (iPads, registers).
• Meet physical requirements and defined availability.

Responsibilities

• Perform opening and closing procedures, balancing registers and preparing deposits.
• Maintain a clean and organized sales floor.
• Drive customer loyalty programs.

Skills

Customer service skills

Strong communication skills

Collaborative skills

Education

High School or Equivalent

Tools

iPad

Registers

Job description

Express is seeking a Part-Time Retail Sales Associate Keyholder to join our team.

The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our retail customers and executes opening and closing procedures.

Key Responsibilities

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
• Performs overrides at checkout as needed
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers
• Follows company policies and procedures to ensure the safety of all our associates and customers
• Assists with product launch changes according to the company SOP
• Delivers on all aspects of the customer experience model
• Processes transactions quickly and accurately, reducing the customer’s wait time
• Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management
• Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent
• Years of Experience: 0-2 of relevant job experience – minimum 6 months
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Critical Skills & Attributes

• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates
• Demonstrated collaborative skills and ability to work well within a team

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full-time associate’s health and long-term financial security including:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Paid Time Off
• Parental leave for new moms and dads

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.

Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.