Sales Associate Keyholder

Express, Inc.; Fargo (ND); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Medical, pharmacy, dental, and vision coverage

401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Job summary

Express, Inc. seeks a Part-Time Retail Sales Associate Keyholder in Fargo, North Dakota. This role focuses on providing an excellent in-store shopping experience, executing opening and closing procedures, and maintaining store organization.

Ideal candidates will have strong customer service skills and be proficient with technology. The position offers part-time benefits including a merchandise discount and potential participation in the company’s 401(k) program. Applicants must be authorized to work in the United States.

Qualifications

• 0-2 years of relevant job experience with a minimum of 6 months.
• Proficient in technology, including iPad and registers.
• Meets defined availability criteria including nights and weekends.

Responsibilities

• Perform opening and closing procedures like balancing registers.
• Maintain a clean and organized sales floor and stockroom.
• Process transactions quickly and accurately.

Skills

Customer service skills

Strong verbal communication skills

Retail experience

Collaborative skills

Education

High School or Equivalent

Tools

Technology (iPad, registers)

Job description

Responsibilities

Express is seeking a Part-Time Retail Sales Associate Keyholder to join our team.

The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our retail customers and executes opening and closing procedures.

Key Responsibilities

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
• Performs overrides at checkout as needed
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers
• Follows company policies and procedures to ensure the safety of all our associates and customers
• Assists with product launch changes according to the company SOP
• Delivers on all aspects of the customer experience model
• Processes transactions quickly and accurately, reducing the customer’s wait time
• Positively resolves customer service‑related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management
• Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent
• Years of Experience: 0‑2 of relevant job experience – minimum 6 months
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non‑business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred
• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates
• Demonstrated collaborative skills and ability to work well within a team

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full‑time associate’s health and long‑term financial security including:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

For part‑time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more.

Additionally, part‑time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Part‑time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H‑1B or TN status) for this position.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say ‘Associate Relations’ or send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.

Notification to Agencies

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑parties for hires made.