Sales Associate Keyholder

EXPRESS; Coralville (IA); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) and Roth 401(k) with Company?

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC is hiring a Part-Time Retail Sales Associate Keyholder for the Coral Ridge Express store in Coralville, IA. You will assist customers, operate registers, and help maintain a welcoming sales floor.

Responsibilities include opening/closing procedures, processing transactions, supporting product launches, driving loyalty programs, and ensuring safety and cleanliness. Availability includes nights and weekends; prior retail experience preferred and strong communication with team.

Qualifications

• Education: High School or Equivalent.
• Experience: 0-2 years in a related role (minimum 6 months).
• Proficient with technology (iPad, registers).
• Ability to work nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Performs opening and closing procedures such as balancing registers and activating the security system.
• Performs overrides at checkout as needed.
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom.
• Follows company policies to ensure safety of associates and customers.
• Assists with product launches according to SOP.
• Delivers on all aspects of the customer experience model.
• Processes transactions quickly and accurately to reduce wait times.
• Resolves customer service issues or elevates to Store Management as needed.
• Drives credit and loyalty programs by explaining benefits and encouraging participation.

Skills

Customer service

Communication

Team collaboration

Education

High School or Equivalent

Tools

iPad

Registers

Job description

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

Overview

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Store Name

Coral Ridge

Responsibilities

Express is seeking a Part-Time Retail Sales Associate Keyholder to join our team.

Key Responsibilities

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system


• Performs overrides at checkout as needed


• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers


• Follows company policies and procedures to ensure the safety of all our associates and customers


• Assists with product launch changes according to the company SOP


• Delivers on all aspects of the customer experience model


• Processes transactions quickly and accurately, reducing the customer's wait time


• Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management


• Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.


• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent


• Years of Experience: 0-2 of relevant job experience - minimum 6 months


• Proficient in use of technology (iPad, registers)


• Meets defined availability criteria, including nights, weekends and non-business hours


• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred


• Customer service skills and ability to interact with customers


• Strong verbal and written communication skills specifically with customers, sales leadership team and associates


• Demonstrated collaborative skills and ability to work well within a team

Benefits And Compensation

PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including:

• Medical, pharmacy, dental and vision coverage


• 401(k) and Roth 401(k) with Company match


• Merchandise discount


• Paid Time Off


• Parental leave for new moms and dads

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.

Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Closing

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Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to [e-mail] and let us know the nature of your request and your contact information.