Sales Associate Keyholder

EXPRESS; Bowie (MD); On-site; USD 20,664 - 26,863; Part time

Benefits offered by this job

Medical, pharmacy, dental and vision coverage

401(k) and Roth 401(k) with company match

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Job summary

A leading retail company is looking for a Part-Time Retail Sales Associate Keyholder in Bowie, MD. The ideal candidate will provide excellent customer service, execute store opening and closing procedures, and maintain a clean store environment. Required qualifications include a high school diploma and up to 2 years of relevant experience. Benefits include flexible schedules, a merchandise discount, and participation in a 401(k) plan.

Qualifications

• 0–2 years of relevant job experience – minimum 6 months.
• Meets defined availability criteria, including nights, weekends and non‑business hours.
• Meets physical requirements.

Responsibilities

• Provide a great in‑store shopping experience for retail customers.
• Execute opening and closing procedures for the store.
• Maintain a clean and organized sales floor.

Skills

Customer service skills

Verbal communication

Technology proficiency

Team collaboration

Education

High School or Equivalent

Tools

iPad

Register

Job description

About PHOENIX
P HOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express
Express is a multichannel apparel brand dedicated to creating confidence and inspiring self‑expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store, and the Express mobile app.

Store Name
Bowie Town Center

Responsibilities

Express is seeking a Part‑Time Retail Sales Associate Keyholder to join our team.
The Part‑Time Sales Associate Keyholder provides a great in‑store shopping experience for our retail customers and executes opening and closing procedures.

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
• Performs overrides at checkout as needed
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers
• Follows company policies and procedures to ensure the safety of all our associates and customers
• Assists with product launch changes according to the company SOP
• Delivers on all aspects of the customer experience model
• Processes transactions quickly and accurately, reducing the customer's wait time
• Positively resolves customer service‑related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management
• Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate
• Other essential functions may occur as directed by your supervisor

Required Experience & Qualifications

• Education: High School or Equivalent
• Years of Experience: 0–2 years of relevant job experience – minimum 6 months
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non‑business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred
• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates
• Demonstrated collaborative skills and ability to work well within a team

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full‑time associate's health and long‑term financial security:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

For part‑time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more. Part‑time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with company match. They are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide. Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Pay Range

$15.00 - $19.50 per hour

Equal Opportunity Employer

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say "Associate Relations" or send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.

Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third parties for hires made.