Sales Associate Key, Biltmore Village

KnitWell Group; Asheville (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Merchandise discount

Growth opportunities

Incentive opportunities

Comprehensive benefits

Referral incentive program

Travel discounts

Job summary

Talbots in Asheville, NC is seeking a customer-focused sales associate to join our store team. You will deliver exceptional service, learn product knowledge, and create outfits that meet customer needs while supporting day-to-day operations.

Flexible availability including evenings and weekends is preferred, and you will work in a diverse, inclusive environment that values teamwork, integrity, and respectful customer interactions.

Qualifications

• Capable of creating a selling culture aligned to customer needs.
• Customer-centric mindset delivering exceptional customer experiences.
• Driven to build and cultivate relationships.
• Ambitious and team-oriented with goal focus.
• Passionate about selling and maximizing foot traffic.
• Excellent verbal communication and high integrity.
• Able to work in a diverse environment, standing for long periods.
• Able to lift at least 40 lbs and navigate store environments.
• Technological aptitude to operate POS and handheld devices.

Responsibilities

• Provide exceptional customer service that promotes product and builds brand relationships.
• Assist management in building store business.
• Service multiple customers, multitask and handle projects.
• Stay informed on fashion trends and new arrivals.
• Create outfits and suggest items to meet customer needs.
• Develop positive working relationships and maintain team environment.
• Communicate store information to management to enhance customer experience.
• Achieve sales and service metrics in key areas.
• Participate in learning opportunities and accept feedback.
• Support inventory management, recalls, replenishment, and related tasks.
• Plan and prioritize tasks to meet customer and business needs.
• Occasionally lead or supervise others and handle opening/closing duties.
• Understand customer needs with curiosity and confidence.

Skills

Customer service

Verbal communication

Teamwork

Integrity

Diversity & inclusion

Adaptability

Upselling

Tech proficient

Cash register experience

Tools

POS systems

Job description

About us

Talbots is a leading omni-channel specialty retailer of women’s clothing, shoes and accessories. Established in 1947, we are known for modern classic style that’s both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.

What We Offer:

• Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
• Incentive Opportunities
• Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
• Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
• Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.

What we Value “WE CARE”:

• We W in as a team and are dedicated to ensuring and applauding each other’s success.
• We E ncourage creativity, innovation and smart risk-taking.
• We are C ommitted to building relationships with our customers and associates by knowing, serving, and delighting them.
• We A ct with integrity, transparency, candor, and respect.
• We R espect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
• We E mbrace community by bringing positive change to those we live and work in.

Who You Are:

• Capable of creating a selling culture where all associates align around the needs of our customers.
• Possesses a customer-centric mentality and understands the importance of creating exceptional customer experiences.
• Driven to create, build and cultivate relationships.
• Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
• Passionate about selling and seeks organized and thoughtful ways to maximize all traffic that enters the store
• Demonstrate excellent verbal communication skills and a high level of integrity.
• Able to work cooperatively in a diverse work environment.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
• Flexible availability based on the needs of the business including evenings, weekends, and holidays.

What You’ll Do:

• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Take an active role in assisting the management team to build store business.
• Service multiple customers at a time, multi-task and/or handle projects simultaneously.
• Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion etc.
• Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs.
• Develop and maintain positive working relationships that support a productive work environment.
• Proactively communicate store information, brand initiatives, discrepancies, and other pertinent information to management in order to better enhance the customer experience.
• Achieve sales and service metrics in key measurable areas.
• Maximize individual performance by participating in learning opportunities, accepting direction, coaching and feedback.
• Achieve sales and service metrics in key measurable areas including Talbots Classic Awards.
• Support all areas of operational excellence, including manage inventory according to policies and procedures including filling orders, recalls, recovery, replenishment, re-tickets etc.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
• Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.

Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

Location:

Store 00251 Asheville, NC-Asheville,NC 28803

Position Type:

Regular/Part time

Equal Employment Opportunity:

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate’s qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business.The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.