Sales Associate Key

Knitwell Group; Cranston (RI); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Growth opportunities

Discounts on Talbots merchandise (50-+

Incentive opportunities

Benefits package

Referral incentive program

Employee discounts on travel/shopping

Job summary

Talbots is seeking a part-time retail associate in Cranston, RI. The role emphasizes delivering exceptional customer service, building relationships, and promoting the brand through fashion knowledge and teamwork.

You will assist management, stay updated on trends, and help create outfits to meet customer needs. The position requires flexibility for evenings, weekends, and holidays, physical stamina, and the ability to work with POS/iPad systems.

Qualifications

• Capable of creating a selling culture focused on customer needs.
• Customer-centric mindset and ability to deliver exceptional experiences.
• Strong relationship-building and goal-driven attitude.
• Excellent verbal communication and integrity.
• Able to work in a diverse environment.
• Comfortable standing for long periods and lifting up to 40 lbs.
• Flexible availability including evenings, weekends, and holidays.
• Proficient with POS/iPad/handheld devices.

Responsibilities

• Provide an exceptional customer service experience that promotes the product and builds brand relationships.
• Assist the management team to build store business and service multiple customers.
• Stay aware of fashion trends and deepen product knowledge (fit, color, fashion).
• Create outfits for customers and suggest items to match their needs.
• Develop positive working relationships and share store information with management.
• Achieve sales and service metrics in key areas and participate in learning opportunities.
• Support inventory and store operations, including replenishment and ticketing.
• Occasionally lead/supervise others and assist with opening/closing the store.
• Seek to understand customer needs with curiosity and confidence through conversation.

Skills

Customer service

Verbal communication

Sales mindset

Teamwork

Flexibility

Physical stamina

Tech aptitude (POS/iPad)

Tools

POS system

iPad/handheld devices

Job description

About us

Talbots is a leading omni-channel specialty retailer of women’s clothing, shoes and accessories. Established in 1947, we are known for modern classic style that’s both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.

What We Offer:

• Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
• Incentive Opportunities
• Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
• Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
• Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.

What we Value “WE CARE”:

• We W in as a team and are dedicated to ensuring and applauding each other’s success.
• We E ncourage creativity, innovation and smart risk-taking.
• We are C ommitted to building relationships with our customers and associates by knowing, serving, and delighting them.
• We A ct with integrity, transparency, candor, and respect.
• We R espect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
• We E mbrace community by bringing positive change to those we live and work in.

Who You Are:

• Capable of creating a selling culture where all associates align around the needs of our customers.
• Possesses a customer-centric mentality and understands the importance of creating exceptional customer experiences.
• Driven to create, build and cultivate relationships.
• Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
• Passionate about selling and seeks organized and thoughtful ways to maximize all traffic that enters the store
• Demonstrate excellent verbal communication skills and a high level of integrity.
• Able to work cooperatively in a diverse work environment.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
• Flexible availability based on the needs of the business including evenings, weekends, and holidays.

What You’ll Do:

• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Take an active role in assisting the management team to build store business.
• Service multiple customers at a time, multi-task and/or handle projects simultaneously.
• Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion etc.
• Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs.
• Develop and maintain positive working relationships that support a productive work environment.
• Proactively communicate store information, brand initiatives, discrepancies, and other pertinent information to management in order to better enhance the customer experience.
• Achieve sales and service metrics in key measurable areas.
• Maximize individual performance by participating in learning opportunities, accepting direction, coaching and feedback.
• Achieve sales and service metrics in key measurable areas including Talbots Classic Awards.
• Support all areas of operational excellence, including manage inventory according to policies and procedures including filling orders, recalls, recovery, replenishment, re-tickets etc.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
• Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.

Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

Location:

Store 00262 Cranston, RI-Cranston,RI 02920

Position Type:

Regular/Part time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate’s qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business.The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.