Sales Associate Key

Visitcolumbiamall; Columbia Township (MO); On-site; USD 16,531 - 23,419; Full time

Benefits offered by this job

Merchandise discount 50–70%

Referral incentive program

Travel & shopping discounts

Job summary

Talbots in Missouri is seeking a motivated Retail Sales Associate to provide an exceptional customer service experience and promote the brand. You will assist customers, stay informed about fashion trends, and build outfits to match needs, driving store performance.

Join a culture that values integrity, teamwork, and creativity, with extensive employee benefits and a generous merchandise discount. Evening, weekend, and holiday availability may be required.

Qualifications

• Customer-centric mindset with ability to create exceptional customer experiences.
• Strong verbal communication and relationship-building skills.
• Comfortable working in a diverse, team-oriented environment.

Responsibilities

• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Take an active role in assisting the management team to build store business.
• Service multiple customers at a time and multi-task effectively.
• Be aware of fashion trends and knowledge of fit, color and styling.
• Create outfits for customers and suggest items to match their needs.
• Develop positive working relationships to support a productive work environment.
• Communicate store information and brand initiatives to management to enhance customer experience.
• Achieve sales and service metrics in key measurable areas.
• Maximize individual performance through learning opportunities and feedback.
• Plan and prioritize tasks to meet customer and business needs.
• Lead or supervise others occasionally and assist with opening/closing the store.

Skills

Customer service

Sales

Teamwork

Job description

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.

What We Offer:

Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.

Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.

Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.

Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.

What we Value “WE CARE”:

We Win as a team and are dedicated to ensuring and applauding each other’s success.

We Encourage creativity, innovation and smart risk-taking.

We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.

We Act with integrity, transparency, candor, and respect.

We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.

We Embrace community by bringing positive change to those we live and work in.

Who You Are:

Capable of creating a selling culture where all associates align around the needs of our customers.

Possesses a customer-centric mentality and understands the importance of creating exceptional customer experiences.

Driven to create, build and cultivate relationships.

Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.

Passionate about selling and seeks organized and thoughtful ways to maximize all traffic that enters the store

Demonstrate excellent verbal communication skills and a high level of integrity.

Able to work cooperatively in a diverse work environment.

Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.

Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.

Flexible availability based on the needs of the business including evenings, weekends, and holidays.

What You'll Do:

Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.

Take an active role in assisting the management team to build store business.

Service multiple customers at a time, multi-task and/or handle projects simultaneously.

Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion etc.

Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs.

Develop and maintain positive working relationships that support a productive work environment.

Proactively communicate store information, brand initiatives, discrepancies, and other pertinent information to management in order to better enhance the customer experience.

Achieve sales and service metrics in key measurable areas.

Maximize individual performance by participating in learning opportunities, accepting direction, coaching and feedback.

Achieve sales and service metrics in key measurable areas including Talbots Classic Awards.

Support all areas of operational excellence, including manage inventory according to policies and procedures including filling orders, recalls, recovery, replenishment, re-tickets etc.

Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.

Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.

Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.