Sales Associate III

FashionUnited; Severn (MD); On-site; USD 20,664 - 33,406; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Job summary

FashionUnited is hiring a Sales Associate to represent the Coach brand in Severn, Maryland. In this role, you will deliver personalized shopping experiences, meet sales goals, and support daily store operations.

The ideal candidate has experience in luxury retail, understands fashion trends, and possesses strong communication skills. Flexibility in scheduling is necessary, including nights and weekends.

Benefits include medical, dental, and tuition assistance, with a pay range of $15.00–$24.25 per hour.

Qualifications

• 1+ years of sales experience, preferably in luxury retail.
• Ability to work at a fast pace and lift up to 50 lb occasionally.
• Strong English language proficiency required.

Responsibilities

• Deliver personalized shopping experiences as a brand ambassador.
• Drive sales through cross-selling and tailored recommendations.
• Complete daily operational tasks while maintaining high service standards.

Skills

Sales experience

Fashion knowledge

POS operation

Social media savvy

Clienteling skills

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue.

Key Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Required Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Ability to work at a fast pace; lift 25 lb regularly (up to 50 lb occasionally); climb, bend, kneel, and maneuver sales floor and stockroom.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Strong English language proficiency.

Schedule

Ability to work flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Competencies for All Employees

• Encourages open, direct communication and provides actionable feedback.
• Generates creative new ideas and makes connections between different concepts.
• Focuses on meeting customer expectations and uses feedback to improve services.
• Handles uncertainty, adapts to change, and makes decisions without a full picture.
• Strives for results, consistently among top performers, and drives performance.
• Builds rapport across all levels and diffuses tension effectively.
• Learns quickly and experiments to find solutions.

Compensation

Base Pay Range: $15.00–$24.25 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Equal Opportunity & ADA

Coach is an equal‑opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the position, without regard to protected characteristics. Tapestry will provide reasonable accommodation for disabilities. For more information, contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].