Sales Associate III

Coach; Mercedes (TX); On-site; USD 42,981,120 - 55,214,208; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Job summary

Coach, a global fashion house, is seeking a client-focused sales associate in the United States. You will represent the Coach brand on the floor, offer personalized styling, and build lasting client relationships to drive sales and repeat purchases.

Proficiency with POS systems, social selling, and live-stream options is preferred. Flexibility to work nights and weekends is required for peak retail periods.

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Experience with POS operation and basic computer proficiency (iPad/laptop).
• Strong English proficiency; luxury retail background and clienteling skills.

Responsibilities

• Represent Coach as a brand ambassador and provide styling advice.
• Build lasting client relationships and drive sales.
• Utilize mobile POS and clienteling tools to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers and maintain relationships to close sales.

Skills

Sales experience

POS operation

English proficiency

Social media savvy

Live-stream shopping

Tools

iPad

Laptop

Walkie-Talkie

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Key Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Required Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Ability to work in a fast‑paced environment.
• Strong English language proficiency. (for EU)

Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Our Competencies for All Employees

Courage: Don’t hold back anything that needs to be said; provide current, direct, complete, and “actionable” positive and corrective feedback to others; let people know where they stand; face up to people problems on any situation quickly and directly; not afraid to take negative action when necessary.

Creativity: Come up with a lot of new and unique ideas; easily make connections among previously unrelated notions; be seen as original and value‑added in brainstorming settings.

Customer Focus: Be dedicated to meeting expectations and requirements of internal and external customers; get first‑hand customer information and use it for improvements in products and services; act with customers in mind; establish and maintain effective relationships with customers and gain their trust and respect.

Dealing with Ambiguity: Effectively cope with change; shift gears comfortably; decide and act without having the total picture; not upset when things are up in the air; complete things as you move on; handle risk and uncertainty comfortably.

Drive for Results: Be counted on to exceed goals successfully; consistently be one of the top performers; be very bottom‑line oriented; push self and others for results.

Interpersonal Savvy: Relate well to all kinds of people, up, down, and sideways, inside and outside the organization; build appropriate rapport; build constructive and effective relationships; use diplomacy and tact; diffuse high‑tension situations comfortably.

Learning on the Fly: Learn quickly when facing new problems; be a relentless and versatile learner; be open to change; analyze success and failure for clues to improvement; experiment and try anything to find solutions; enjoy challenge of unfamiliar tasks; grasp essence and underlying structure quickly.

Our Competencies for All People Managers

Strategic Agility: See ahead clearly; anticipate future consequences and trends accurately; have broad knowledge and perspective; be future‑oriented; paint credible pictures and visions of possibilities and likelihoods; create competitive and breakthrough strategies and plans.

Developing Direct Reports and Others: Provide challenging and stretching tasks and assignments; hold frequent development discussions; be aware of each person’s career goals; construct compelling development plans and execute them; push people to accept developmental moves; help those who need development; cooperate with the development system in the organization; build people.

Building Effective Teams: Blend people into teams when needed; create strong morale and spirit in the team; share wins and successes; foster open dialogue; let people finish and be responsible for their work; define success in terms of the whole team; create feeling of belonging in the team.

Americans With Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].

Base Pay Range

$15.00–$19.25

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance. Please click here for a complete list of U.S. Corporate Compensation & Benefits.

Equal Opportunity Employer

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.