Sales Associate III

Tapestry, Inc.; Indianapolis (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Kate Spade New York in Indianapolis is seeking a stylish and customer-focused stylist to guide shoppers in selecting accessories and outfits that express their personal style. You will build relationships, deliver exceptional service, and present complete looks while showcasing the brand's color, texture, and storytelling across categories.

This role requires flexibility for evenings, weekends, and peak seasons, with opportunities to grow through omni-channel selling and fashion-forward styling.

Qualifications

• Experience in a retail sales environment.
• Strong interpersonal and communication skills.
• Able to multitask and work collaboratively in a team.
• Willingness to learn omni/virtual selling techniques.

Responsibilities

• Greet guests and demonstrate product knowledge.
• Provide styling advice and create complete looks.
• Guide customers to purchases and ensure a seamless checkout.
• Maintain stockroom organization and POS transactions.
• Engage customers and invite return.
• Share brand attributes and storytelling across categories.

Skills

Professional selling

Retail experience

multitask & teamwork

Social media awareness

English proficiency

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Stylist will serve as a trusted and knowledgeable advisor who assists customers in selecting products that suit their aesthetic and lifestyle. They will work with the customer to discover and express their own personal style while showing the customer how to incorporate Kate Spade products into their existing wardroom.

Key Responsibilities

Customer Engagement & Styling

• Greet guests warmly and confidently, demonstrating strong product knowledge.
• Actively listen and ask insightful follow‑up questions to understand customer needs.
• Provide styling advice, suggest add‑ons, and create complete looks.
• Use creativity to showcase multiple ways to wear products and encourage customers to explore new styles.
• Guide customers through purchase decisions and ensure a seamless checkout experience.
• Reinforce and celebrate customer choices, inviting them to return.

Sales & Business Acumen

• Drive results through strong customer connections and storytelling.
• Demonstrate deep knowledge of the brand and product attributes across all categories.
• Maintain operational excellence, including stockroom organization and POS transactions.
• Give and receive feedback in an honest, constructive manner.

Requirements

Skills & Experience

• Professional selling skills with exceptional interpersonal and communication abilities.
• Prior experience in a retail environment.
• Ability to multitask, prioritize, and work collaboratively in a team setting.
• Social media awareness and willingness to learn omni/virtual selling techniques.
• English proficiency (or local language proficiency per market).

Schedule:Abilitytoworkaflexiblescheduleto meet the needs of the business—including nights, weekends,busy season, and high-traffic retail days(including but not limited to public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Our Competencies for All Employees

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously