Sales Associate III

FashionUnited; Chicago (IL); On-site; USD 20,664 - 33,406; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

FashionUnited is looking for a Sales Associate in Chicago, Illinois, who will serve as a brand ambassador for Coach. The role requires at least one year of sales experience, preferably in luxury retail, as well as knowledge of fashion trends. Responsibilities include driving sales, building client relationships, and completing operational tasks while maintaining high service standards. The position offers a competitive salary range of $15.00 - $24.25 per hour, along with benefits like medical, dental, and 401(k).

Qualifications

• Minimum 1 year of sales experience, preferably in luxury retail.
• Experience with POS and computer proficiency required.
• Ability to lift 25 lb regularly and adapt to physical tasks.

Responsibilities

• Act as a brand ambassador, meeting store sales goals.
• Drive sales through cross-selling and upselling.
• Maintain cleanliness and organization of the sales floor.

Skills

Sales experience

Knowledge of fashion trends

Luxury retail experience

Social media savvy

Clienteling skills

English proficiency

Tools

POS systems

Basic computer skills

Mobile POS

Job description

Coach is a global fashion house founded in New York in 1941. The Sales Associate is the front‑line ambassador of the Coach brand, delivering an elevated, personalized shopping experience, meeting store sales goals, and supporting daily store operations.

Key Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Required Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, and ability to read price/release sheets.
• Ability to work at a fast pace, lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and maneuver the sales floor and stockroom.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Strong English language proficiency.
• Ability to work in a fast‑paced environment.

Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Base Pay Range: $15.00-$24.25

Coach is an equal‑opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].